Tru by Hilton Albany Crossgates Mall

Hotels
8.4
/10
Very Good
964 reviews

What Guests Say About Their Stay

Isabelle
10.0
/ 10
no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Nancy
10.0
/ 10
Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!
Carmine
10.0
/ 10
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
In the Area
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1651 Western Avenue, Albany County, New York State, United States, 12203

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
Tru by Hilton Albany Crossgates Mall is a hotel in a good neighborhood, which is located at Albany County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Tru by Hilton Albany Crossgates Mall

1651 Western Avenue, Albany County, New York State, United States, 12203
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Discover More About Tru by Hilton Albany Crossgates Mall

Location


Tru by Hilton Albany Crossgates Mall is a hotel in a good neighborhood, which is located at Albany County.

About Tru by Hilton Albany Crossgates Mall

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Tru by Hilton Albany Crossgates Mall.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Tru by Hilton Albany Crossgates Mall is the right place to stay.

All facilities in Tru by Hilton Albany Crossgates Mall

Others Tru by Hilton Albany Crossgates Mall
Others

Things to Do

  • Casino
  • Fitness center
  • Health club

Accessibilty

  • Accessibility equipment
  • Disabled access friendly
  • Accessible parking

General

  • AC
  • Swimming pool

Public Facilities

  • Parking
  • Room service

In-room Facilities

  • Hairdryer
  • TV

Sports and Recreations

  • Game room
  • Golf

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Breakfast

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Tru by Hilton Albany Crossgates Mall

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
$75 per stay. 2 pets max. Dog/cat only.

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Tru by Hilton Albany Crossgates Mall
96
Number of floors in Tru by Hilton Albany Crossgates Mall
5
Another facilities in Tru by Hilton Albany Crossgates Mall
Casino, Fitness center, Health club, Accessibility equipment, Disabled access friendly

Frequently asked question in Tru by Hilton Albany Crossgates Mall

What are available facilities at Tru by Hilton Albany Crossgates Mall?
There are top facilites at Tru by Hilton Albany Crossgates Mall such as AC, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Tru by Hilton Albany Crossgates Mall?
The standard check-in time at Tru by Hilton Albany Crossgates Mall is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Tru by Hilton Albany Crossgates Mall provide breakfast?
Yes, Tru by Hilton Albany Crossgates Mall provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Tru by Hilton Albany Crossgates Mall?
Tru by Hilton Albany Crossgates Mall is a 3.0-star hotel.
How many floors does Tru by Hilton Albany Crossgates Mall have?
Tru by Hilton Albany Crossgates Mall has 5 floors.
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More Reviews from Other Guests in Tru by Hilton Albany Crossgates Mall

8.4
Very Good
From 964 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews Tru by Hilton Albany Crossgates Mall

Number of reviews per page
20
40
Top reviews
Jamie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Shower and floors in the room were dirty
Yolanda
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cleaning more often bedrooms
Connie
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

m
Kelly
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent, friendly, attentive staff, clean comfortable room
Lucy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Nice. Staff are nice too
Kfir
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I was there about 5 - 6 times and I keeping returning. Very comfortable
Janet
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice and clean hotel. Lots of variety for breakfast
Isabelle
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Ashley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Overall good
Nancy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!
Jacqueline
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was clean and staff were very nice. Not thrilled about the dogs.
Catherine
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.
Read More
Jamie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Loved the area, close to everything. Excellent staff.
Carmine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Christine
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.
Monica
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Clean and convenient
Salih
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great place to stay
Robert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

They are pet friendly what make my
ROBBIE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Nice place
Randy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Awesome
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Tru by Hilton Albany Crossgates Mall

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 964 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Tru by Hilton Albany Crossgates Mall

Number of reviews per page
20
40
Top reviews
Jamie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Shower and floors in the room were dirty
Yolanda
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cleaning more often bedrooms
Connie
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

m
Kelly
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent, friendly, attentive staff, clean comfortable room
Lucy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Nice. Staff are nice too
Kfir
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I was there about 5 - 6 times and I keeping returning. Very comfortable
Janet
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice and clean hotel. Lots of variety for breakfast
Isabelle
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Ashley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Overall good
Nancy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!
Jacqueline
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was clean and staff were very nice. Not thrilled about the dogs.
Catherine
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.
Read More
Jamie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Loved the area, close to everything. Excellent staff.
Carmine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Christine
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.
Monica
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Clean and convenient
Salih
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great place to stay
Robert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

They are pet friendly what make my
ROBBIE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Nice place
Randy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Awesome
Number of reviews per page
20
40