The Exquisite HaLong Hotel

Hotels
8.8
/10
Very Good
338 reviews

What Guests Say About Their Stay

Staff Friendliness (16)
Distance To City Center (14)
Room Space (14)
Family Friendly (12)
Marta S. T. S.
10.0
/ 10
Akomodasi ini sangat cocok untuk kami yang hendak berwisata ke Halong Bay karena dekat ke pantai, pelayanan resepsionis sangat ramah dan cepat tanggap, kamar bersih dan sarapan pagi sangat enak.
Cẩm T.
8.8
/ 10
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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N***ư
10.0
/ 10
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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Vo Thanh L.
10.0
/ 10
The hotel has full amenities, clean rooms, convenient to travel, located in the new area of Sun so it is still quiet, not too noisy, more comfortable for resting. The price I booked was very reasonable compared to the amenities, including breakfast buffet. My room was on the 2nd floor but still had a clear view, and I could even watch the sunrise right in the room. In the middle of a place with expensive tourism services like Ha Long, there is still a delicious, cheap hotel like this, I highly recommend everyone to stay here ☺️
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NGUYEN B. V.
9.4
/ 10
Reasonable price, nice room
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In the Area
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Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100

Main Facilities

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AC
Restaurant
24-Hour Front Desk
WiFi
Elevator
The Exquisite HaLong Hotel is a hotel in a good neighborhood, which is located at Bai Chay Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Exquisite HaLong Hotel

Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100
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Lobby The Exquisite HaLong Hotel
Lobby 2 The Exquisite HaLong Hotel

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Location


The Exquisite HaLong Hotel is a hotel in a good neighborhood, which is located at Bai Chay Ward.

About The Exquisite HaLong Hotel

Not only located within easy reach of various places of interests for your adventure, but staying at The Exquisite HaLong Hotel will also give you a pleasant stay.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Exquisite HaLong Hotel provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at The Exquisite HaLong Hotel, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Exquisite HaLong Hotel.

If you plan to have a long-term stay, staying at The Exquisite HaLong Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Exquisite HaLong Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at The Exquisite HaLong Hotel will surely spoil you for numerous shopping centers nearby.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The Exquisite HaLong Hotel is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Exquisite HaLong Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Exquisite HaLong Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

The Exquisite HaLong Hotel is a wise choice for travelers visiting Bai Chay Ward.

All facilities in The Exquisite HaLong Hotel

Swimming Pool The Exquisite HaLong Hotel
Swimming Pool
Common Space The Exquisite HaLong Hotel
Common Space
Lobby The Exquisite HaLong Hotel
Lobby
Exterior The Exquisite HaLong Hotel
Exterior
Bedroom The Exquisite HaLong Hotel
Bedroom

Hotel Services

  • Front desk
  • Laundry service
  • Tours
  • 24-hour Receptionist
  • Luggage storage
  • Porter
  • Limited hours room service
  • Express check-in
  • Express check-out
  • Early Check-in
  • Late Check-out
  • Money changer
  • Doorman
  • 24-hour security
  • Bellhop

Public Facilities

  • Safety deposit box
  • WiFi in public area
  • Coffee shop
  • Restaurant
  • Coffee/tea in lobby
  • Elevator
  • Breakfast restaurant
  • Lunch restaurant
  • Late check-out
  • Early check-in

In-room Facilities

  • Bathrobe
  • Desk
  • Refrigerator
  • Hairdryer
  • In-room safe
  • TV
  • Shower
  • Minibar
  • Cable TV

Food and Drinks

  • Breakfast
  • Restaurant with AC
  • Cafe
  • Set menu dinner
  • Hot breakfast
  • Gluten-free meals
  • Vegetarian meal
  • A la carte breakfast

General

  • Family room
  • Smoking area
  • AC
  • Non-smoking room
  • Fireplace in lobby

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket
  • Beauty salon

Connectivity

  • Free WiFi
  • WiFi in public area (surcharge)

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Business Facilities

  • Photocopier
  • PRINTER

Kids and Pets

  • CRIBS

Things to Do

  • TV lounge

Accommodation Policy & General Information in The Exquisite HaLong Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Miễn phí phụ thu cho trẻ em dưới 3 tuổi khi ở cùng với
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Exquisite HaLong Hotel
35
Number of floors in The Exquisite HaLong Hotel
7
Another facilities in The Exquisite HaLong Hotel
Front desk, Laundry service, Tours, 24-hour Receptionist, Luggage storage

Frequently asked question in The Exquisite HaLong Hotel

What are available facilities at The Exquisite HaLong Hotel?
There are top facilites at The Exquisite HaLong Hotel such as AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Exquisite HaLong Hotel?
The standard check-in time at The Exquisite HaLong Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Exquisite HaLong Hotel provide breakfast?
Yes, The Exquisite HaLong Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Exquisite HaLong Hotel?
The Exquisite HaLong Hotel is a 2.0-star hotel.
How many floors does The Exquisite HaLong Hotel have?
The Exquisite HaLong Hotel has 7 floors.
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More Reviews from Other Guests in The Exquisite HaLong Hotel

8.8
Very Good
From 336 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
All
Staff Friendliness (12)
Check-in/out Time (9)
Room Space (9)
Distance to City Center (8)
Family Friendly (8)
Bathroom (8)
Wifi (7)
Accessibility (6)
Ambiance (6)
Bedroom (6)
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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
20
40
Customer reviews
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
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Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Friendly staff, good service
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Nice clean room, enthusiastic staff
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Good food, clean and tidy room
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
so awesome i want to go back
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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2 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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4 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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D***g
icon-origin-TRAVELOKA
6.3
/10
Reviewed 26 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Customer Services Department
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LUONG T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Big room, clean, very enthusiastic staff
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3 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Nhung N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The first time at the exquisite hotel in Ha Long, I felt that a room space seemed very okay. There was nothing to complain about from the ground up to the room.
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+2
5 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Friendly staff, room is a bit moldy, poor soundproofing but reasonable price
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10 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Friendly staff, central location
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4 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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VU THI T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 31 week(s) ago
Not cleaned thoroughly. Trash bin still has condoms. No tissue. Sink looks old and dirty after being washed for a long time. Poor soundproofing, but breakfast is ok. 2/5
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5 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
I was fined 100 for smoking hiccc. Partly because I didn't read the notice at the counter and also checked in, the receptionist advised me about the rules so I don't know 🥲🥲
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Bui H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Traveling and just wanting to sleep in the room is better than going out 😭😭😭
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
I want to stay here forever and never go home again 😭
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1 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Number of reviews per page
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40

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8.8
Very Good
From 336 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
All
Staff Friendliness (12)
Check-in/out Time (9)
Room Space (9)
Distance to City Center (8)
Family Friendly (8)
Bathroom (8)
Wifi (7)
Accessibility (6)
Ambiance (6)
Bedroom (6)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
20
40
Customer reviews
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
Read More
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Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Friendly staff, good service
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Nice clean room, enthusiastic staff
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Good food, clean and tidy room
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
so awesome i want to go back
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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2 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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4 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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D***g
icon-origin-TRAVELOKA
6.3
/10
Reviewed 26 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Customer Services Department
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LUONG T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Big room, clean, very enthusiastic staff
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3 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Nhung N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The first time at the exquisite hotel in Ha Long, I felt that a room space seemed very okay. There was nothing to complain about from the ground up to the room.
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+2
5 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Friendly staff, room is a bit moldy, poor soundproofing but reasonable price
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10 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Friendly staff, central location
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4 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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VU THI T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 31 week(s) ago
Not cleaned thoroughly. Trash bin still has condoms. No tissue. Sink looks old and dirty after being washed for a long time. Poor soundproofing, but breakfast is ok. 2/5
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5 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
I was fined 100 for smoking hiccc. Partly because I didn't read the notice at the counter and also checked in, the receptionist advised me about the rules so I don't know 🥲🥲
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Bui H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Traveling and just wanting to sleep in the room is better than going out 😭😭😭
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
I want to stay here forever and never go home again 😭
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1 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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