Holiday Inn EL PASO WEST – SUNLAND PARK by IHG, an IHG Hotel

Explore Holiday Inn EL PASO WEST – SUNLAND PARK by IHG, an IHG Hotel
7.8
Pleasant
From 889 reviews
Cleanliness

7.8

Room Comfort

8.2

Service and Facilites

8.2

Traveler Reviews Holiday Inn EL PASO WEST – SUNLAND PARK by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Rubi
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very fresh and comfortable
mario
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice
Judy
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great awesome stay, clean.
Maximiliano
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

good place, big rooms, kind of like a maze to get to the rooms, but overall great
George
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay. The staff was great and helpful even when we needed an extra night to our reservation when our flight was canceled definitely staying again
Patricia
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was ok. The facility looks outdated and dirty, looks abandoned in some areas, I didn’t like that the room was dark and it had marks of water damage.
Thuha
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The sheet stained and smells so bad
Josef
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff is horrible
Nieves
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bed was very comfortable
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is dated but it met the needs for an overnight in El Paso. The ceiling had water damage marks. The toilet had some discoloring on it and should be replaced.
Hector
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

La habitación estaba muy sucia la alfombra con manchas por todos lados y el baño se ve que ya necesita ser remplazado o remodelado, por fuera en los pasillos estaba muy sucio como si no hubieran barrido, siempre nos habíamos hospedado ahí pero esta vez se notó que el hotel está decayendo mucho, no nos volveremos a hospedar aqui
Bonnie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The desk clerk was awesome
crystal
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was awesome
Ronald
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Bathroom tiny, barely shut th e door to use the toilet. No shower curtain when we took our first shower. The room was clean, roomy and Bed comfortable. Staff pleasant and helpful. Internet very weak, not usable for us. We have top of the line phones and computers
crystal
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was spot on !!
Alfredo
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

El desayuno muy bueno, con varias opciones
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

They didn't clean the room, even though I had asked for it. They deactivated my key very frequently.
Ronald
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Bathroom very small with tub/shower with no shower curtain but the room is clean and comfortable pp
Gabriel
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is really confusing and hard to access rooms carpet was soaked from previous noght rain
Geraldo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tim at the reception was SO polite, helpful and friendly. He made all the difference!
Number of reviews per page
20
40