Holiday Inn DALLAS-RICHARDSON by IHG, an IHG Hotel

Explore Holiday Inn DALLAS-RICHARDSON by IHG, an IHG Hotel
7.4
Pleasant
From 574 reviews
Cleanliness

7.6

Room Comfort

7.6

Location

8.8

Service and Facilites

8.0

Traveler Reviews Holiday Inn DALLAS-RICHARDSON by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Karivion
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevators didn’t work…. Cable was getting re wired… The morning of me checking out the water stopped working… Still waiting on my refund I was promised by Abduil
Diny
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Internet wasn’t working. Restroom door wouldn’t close.. needs to be updated crack under door
Kenneth
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Will book again
Jorge
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room had a weird smell very hard to sleep
LETTICIA
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

There was a roach in our room. The shower didn’t drain well, look as if you were taking a bath. The carpet had stains. The room didn’t smell clean.
Noah
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Spacious
JAMES
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great lication
Treneishia
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We were there for a basketball tournament that weekend. Our stay was pretty nice very comfortable. We didn’t eat at the
Carman
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff was very kind and accommodating. Ensured that we had a first floor room for ease with our K9. Room was clean and quiet. Would definitely stay here again.
Damon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was clean.Had a indoor and outdoor pool.Staff was nice.
Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

All was great with the exception of only one working elevator and the side exit doors were not working. Overall great stay
Maira
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Wish they had free breakfast
Jesse
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was very nice and place was very neat and clean
Jorge A
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Na
Santiago
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

When you walk into the lobby, it is nicely decorated and clean and welcoming! But when we got our 1st room it smelled like wet towels or something like that. And when I looked at the beds, one bed had dirty sheets on it but the bed was made up to be ready to sleep on! I attempted to call the front desk and the phone was useless because all I could hear was crackling! So I went to the front desk and requested another room. I was given another room w/no hesitation. When we got to the floor that our room was on, OMG the floor smelled like it had not been ventilated for weeks! It was stuffy and hot! We got to our room and I had paid for 2 queen beds but was given 2 full beds for a family of 5! At this point I was just so tired and frustrated from the long drive and traffic and having to go from one room to another. I just decided to keep the room and keep our ac at 60 degrees so our room will not be hot or stuffy like the hallway. We will not be staying here again!
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Gimadi
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Positives- The breakfast was tasty and the staff was nice. Negatives- the hotel is very old, there was a hole in the corner of my room wall, the window shade fell off on my first night, and the hardware holding it did too. The room also had a humid smell. I did tell the staff about the shade and they offered to send someone from maintenance so that was also good.
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Larry
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We had no hot water the water barely got lukewarm, no continental breakfast but there was coffee. Of all the Holiday Inn stays we have booked over the last 40 years this had to be the worst.
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The front desk female was so sweet!!!!!!
Patrick
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very nice hotel, quiet and comfort
Chhaya
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The cleanliness of the room was questionable.
Number of reviews per page
20
40