The hotel is nice. Ok r room w

Handy for Parliament Hill

The property was ok. A bit too far from center for someone with limited mobility but all in all a good hotel. Breakfast is very slow as they dont have enough staff on at a Sunday

Air conditioning was to load and room was very small. Pictures were not accurate to reality of hotel.

I was not informed prior to my arrival that refugees were living in the units. This was a disappointment for me, as I booked expecting to stay in a regular hotel environment. Had I known this information in advance, I would not have booked this property. I believe it is important for guests to be made aware of such arrangements before confirming a reservation. I hope you take this feedback seriously and improve transparency for future guests.

Our experience at the Holiday Inn in Downtown Ottawa was top notch from start to finish. Nicholas at the front desk was amazingly helpful when checking us in and definitely went above and beyond. The room was clean and stocked with all the amenities! The cleaning staff came in and thoroughly cleaned our room while we were out enjoying the city and were so warm and friendly! As was the gentleman who takes care of the elevators. This hotel will be our first pick when we visit Ottawa again. Thank you so much for a wonderful stay!

Très propre et confortable

The fire alarm was malfunctioning our second night and we had to evacuate at 3am and again at 4:30 am! Certainly not a great way to start off our vacation but the staff were as helpful as possible.

Was walking distance to downtown/parliament. Had soft pillows and nice bed. Spacious room and bathroom.

The hotel charged me $30 for parking, which they did not explain clearly in their price. Also, the hotel charged me about $10 extra for booking through Expedia. So don't book using Expedia if you can.

Everything was either within walking distance or a 5-10 minute drive.

Location - close to Bluesfest but inflated prices because of it. Also an extra fee for 4 people in a 2 - Queen room.

More parking for the hotel. It was full and people just parked wherever

N/A

Amazing service in french or english! Method of payment included an higher deposit, but the experience in itself was great! Particular thanks to Kelly who was extra friendly and helpful! I will definitely go back there for routine with the girls just because of her!

Great place

Location couldn’t accommodate a large SUV for parking on a busy night. We drove home rather than staying over since the area was also less than safe and the hotel wildly unclean. Ridiculous. Thank you to the woman at the front desk who was honest.

Very professional and accommodating staff, we enjoyed our stay and would be going back on our next visit.

Staff were very helpful. Room was clean and spacious.

Great hotel. We stayed there to attend Bluesfest. Our over stay was great. Other than they didn't shut the gate to the underground parking when it was full and we ended up getting stuck in it along with other vehicles. Also the next morning we received a knock on our door at 8:50am asking when we will be checking out. Check out was at 11am.