Facility has not been kept up. Popcorn ceiling was peeling and hanging from ceiling in spots. Rooms were surface-cleaned and looked like they needed some help. Could use some updating/cosmetic help. Staff was cordial but not friendly. Beds were not comfortable. Breakfast, however was good. It meet our needs for 1 night but would not go back - especially with other local options.

A little bit confused to find the entry to the property

Manager was awesome

We enjoyed the pool and hot tub. We got here early enough to have it to ourselves. Also enjoyed car show next door

Perfect one night stay, passing through oregon.

Clean room with comfy bedding. Hot breakfast waa good

Disregard the “shuttle service” amenity listed. We found out upon arrival at the airport that this “service” has to be scheduled 24 hrs in advance! We had to ask the front desk clerk to see if a morning shuttle could be booked since we had to Uber to the hotel - not available, so another Uber! Also, upon check in, our room had a fan in the middle of the floor and the door open. Again, talking to the front desk clerk, his offer was to get housekeepers to remove the fan even though the carpet wasn’t completely dry. We had to ask for another room, which he was able to find. He offered NO customer service without prompting and seemed very unconcerned in general. Would definitely NOT recommend this hotel and won’t stay there again.

Ceiling with visible patches. Hole in door. Had to go against back wall of bathroom to close the door. Stains in shower area.

Easy check in. Good location. Clean, comfortable room. Love the children’s art in the hallway.

Horrible night. The a/c was broken and it was hot even with the window open. The "non-smoking" room smelled so bad of smoke/tobacco that I could smell it all day the next day after leaving. Worst experience.

Place is great. Convenient place to stay when visiting Crater Lake

I specifically chose this property because I had called before I booked to make sure that they had a shuttle over to the airport that ran 24/7. They assured me on the phone that they did. When I checked in, I was told that I had to make a reservation for the shuttle 24 hours in advance Which at that time was later than that window. I had told the person at the desk who was giving me this information that I called before and was not told that I had to make a reservation 24 hours in advance. She told me that I probably hadn’t called their facility Until… I showed her the phone number that I called which was actually that facility then she blamed it on another worker. At that point, she called the taxi company that provided shuttles for the Comfort Inn. She assured me that the taxi would be there by 4 AM to take me to the airport to catch my 5 AM flight. When I went to the lobby the next morning just before 4 AM there was nobody at the desk and there was no taxi. I waited and waited and still no taxi and no help at the front desk. I started ringing the bell to see if somebody would come and nobody came. I then called the taxi company that was supposed to be picking me up and they told me that they didn’t have any drivers in the area and nobody was coming. We finally found a nice lady and her daughter who were going over there who took us to the airport just just in time to catch our flight. Needless to say, I will never stay in this hotel again.

Checking in was great. Staff was friendly and efficient. When we got to our room, we set our things down and immediately went to the bathroom since we had been driving for several hours only to find there was feces in the toilet. That didn’t instill much confidence at the room was properly cleaned. I immediately went to the front desk and they gave us a different room and upgraded us at no charge. I still found trash on the floor in our suite, which again leads me to believe that there was not a thorough cleaning done in the rooms. Other than that, the beds were okay and the breakfast was fine. I appreciate that the front desk was able to help us out.

Clean rooms and comfortable beds

Great room.

Everything was great

Great team!

It was neat.

We were happy with this property- staff was fine, But the TV and cable were not set up for ease of use. There was supposed to be a sheet in the room on how to use it—- there wasn’t. I went to the front desk twice on the matter and they had to come to the room to get it to function. It was an accessible room with a shower drain in the middle of the room. Make shift work had been done on it and it was not a professional job. Messy and sloppy work. Nothing I would expect as acceptable by anyone. We had been driving for over 5 hours and needed a good nights sleep and a shower. Neither of us took a shower because it wasn’t comfortable… if I was in need of accommodations and this is what I got I would be disappointed.

I like the comfortable bed and cleanliness. Affordable price. Good for one night stays during long road trips. Though hotel and rooms are looking worn due to wear and tear.