The hotel failed to inform that there was construction renovation in the hotel
At first they were not willing to move us to another room ! We asked for a cancellation and refund which they would not agree to!
Finally they moved us to a much smaller room, lower category , but refused to adjust the room rate
The safe inside the room was not working , there was no remote control for the TV, no bottled water !
Overall horrible experience!
Do not recommend NH hotels !
zero customer service and the staff was horrible ! It was as if I was asking for something totally absurd ! To be able to have a room with no construction work next door !