Ability to crack windows open is great. Screen over the side of the bathtub is too small. Floor is getting too wet

Beautiful hotel, staff very friendly, nice updated rooms, fabulous breakfast, love the eggs benedict, and the crepes suzette for dessert made tableside was amazing.

Bit shocked with 5 star rating, staff were pleasant enough without being friendly and great, beds uncomfortable, shower poor pressure, toiletries poor quality and food (one breakfast we did do) was inedible, laughably stated French cuisine, don’t let the French know! Stayed in a lot of 5 star and this was no more than what you would expect from a 3 star.

Perfect , clean , the staff very professional

The roooms and furniture are quite dated. Staff were lovely and great location.

The staff was amazing!!!! Great location close right in the middle of the town. You feel like you are back in time. Kids loved it too especially playing pool

Location

Staff was exceptional!

Very good location walk to everything excellent staff

Center of the Krakow, close to everything

Hotel is wonderful and in a fabulous location. Very clean, comfortable beds and excellent service. Would highly recommend staying here.

Excellent location, close to everything: old town, train station, nice large quiet room, friendly reception staff accommodated our request for higher floor room; however, room service was not good: for the four nights stand vanity kit was provided only twice, when asked about it staff apologies, promised to bring it, but never did. The carpet floor in the room was not vacuum cleened for at least the last two days of my stay (after I noticed a piece of garbage in the middle of the room and remained there until my checkout. Asked for a hotel concierge recommendation for a barber shop, and he promised to get back to me with recommendations but never did. This is definitely a 5-star hotel service.

Fantastic all round. Great service and great hotel

Wonderful hotel in great location and amazing price!

Our first day here bit all is good

Beautiful hotel, great location, very friendly staff, and nice breakfast buffet bar!

Our room was tired and sofa was completely unable to be used which is a shame as we booked this room for the additional sitting area.

Great breakfast and great staff.Right in the middle of the city.

The staff were amazing and nothing was too much trouble. The location of the hotel was perfect for exploring and the hotel itself was fantastic and quiet. We also had a lovely meal in the hotel’s restaurant, the food was excellent. We would definitely recommend this hotel to others and will be returning to use it again in the future.

Clean and nice staff