This hotel checked off all of our requirements: very clean, comfortable bed/bedding, quiet (both in our unit and the surrounding neighborhood), location good (close to amenities and to our destination). We appreciated the small kitchen area which included a full size refrigerator w/freezer. The sitting area was also comfortable with a small sectional and tables. Our only issue was the breakfast. The food offerings were typical so no problem there, but the staff had a hard time keeping items refilled and keeping up with cleaning. The breakfast area is rather small and not laid out well so moving about with many other people there was difficult. Not a deal breaker for us, just something to be aware of so that you can leave yourself plenty of time when having breakfast.

We had a great stay here! The staff was friendly and helpful. The room was clean and had everything that we needed.

Did not get room that was reserved with fireplace which was rather disappointing. Rooms are clean but could use some updating. Spoke with customer support about the issue but did not get much resolution. Probably would not stay at this location again

Loved spending time in the pool and having separate bedrooms for family

Liked the form like quality. Quiet. The only negative would be the disinterested receptionist.

Very nice stay. Rooms were large. Area is quiet.

I have stayed here 4 times in last year. Probably last time. Front desk never answers the phone. They weren’t even there to check in. Must be short staffed. Took an hour to get a working iron. At pool towels were not restocked so we called and were told they would be there in minutes. An hour later no towels. Had customers calling hotel to connect to my room and front desk could not transfer calls to the room. Just lots of small issues that started adding up

I love staying, close to trails, quiet, restful. I don’t like that I have to pay to park though.

Great stay for family or friends

Weather was great.

Friendly safe nice place to stay

Very clean and quiet. Close to YMCA

Breakfast was good.

Pool had no towels, no shade. The one shade umbrella was broken. The pool was green. Was not offered towels when the front desk was told of the problem.

Expected a bit more from a Residence Inn tbh. When I showered, the tub filled with inches of water, one of the towels was stained, and parking is next to impossible to get next to your building but they still charge you $12 a night for it. Would not stay again

Had a 2 bedroom suite reserved for one night stay. Tried to check in at 3:30pm and was told that official check in is 4pm and room was not ready. Came back at 4pm to find out room was previously occupied and would not be available to us. We were offered two adjoining 1 bedroom suites with discount. Was traveling with elderly mother who has difficulty with stairs and the new accommodations were upstairs with no elevator. Poor communication from the staff. Last but not least the room keys had been turned off when we returned from breakfast to get luggage and check out ( prior to time ). Spoke with manager at check out and was disappointed . She did not seem competent at that position and was trying to explain about dynamic pricing on why the 1 bedroom suite had not been discounted more.

Check in was rough- not that great customer service but after that- everything ok

All went well with the stay until we got home and found out that the hotel had charged our credit card for the stay in spite of the fact that we prepaid through the app (which was acknowledged when we checked in). In checkout, we were given a receipt for parking charges only and only found out when we got home that they had also charged us for the room. Now we’ve been waiting days for a refund because the hotels.com team can’t get a response from the hotel.

The person that checked me in was very nice and helpful. I appreciated the early check in.

The property being close to downtown and the Chataeu property is perfect. When my wife and I arrived, we were told by your employee Quincy, that we couldn’t check in at 4 and maybe 5. A couple then arrived shortly after us and he promptly got them their room. He then asked for my phone number so he could text me when our room was ready, I never received a text or call. Not staying here in the future.