The room was lovely and the staff

Excellent location, friendly and helpful staff, nice breakfast, spacious room, nothing negative about our experience. Highly recommended.

Great location

El hotel es limpio pero necesita una remodelación y cambio de alfombra, fue moderno en los 80’s, but it need a face lift.

Everything was good, just the breakfast was the same menu every day, my stay was 9 days.

Nice hotel with great service

The carpet on the hallway leading to the room was stain and dirty, wasn’t vacuum daily, neither was the carpet on the room, although the front deck was very helpful,I was there for 6 days and the breakfast was always the same never none the items were change.

Could stand an update. Carpeting dirty. Bedroom could been cleaned better. Not all outlets in the bedroom work. The bedding was cheap. No comforter included.

Great hotel and great location!

Good service and glamorous environment

convenient

have a good location. Have a lots of restaurants

The hotel staff were fantastic - very friendly and very helpful. The room was outdated but okay The restaurant in the hotel was basic, some staff were friendly but the majority (mainly the younger male waiters) were unwelcoming!!

It was good, I think the price is high

Had a great time here. The staff were amazing, incredibly kind and helpful, went above and beyond with a few extra requests we had. Room was very good, quiet, comfortable big bed and great shower. Great location lots of restaurants bars and shops within 10 minutes walk.

Great!

The hotel staff was amazing and very helpful. A special thank you to Pablo at the front desk who really went above and beyond to assist us. Nice choices for breakfast as well.

Nice set up for dining, staff courteous and helpful

Friendly, helpful front desk staff

Stayed at the Park Palace Santiago—common areas were dated but comfortable enough. The rooftop pool was the highlight, perfect for unwinding with a great view. Unfortunately, the rooms felt very old and definitely need a serious update. Decent stay overall, but the place is showing its age.