Extended Stay America Suites Greensboro Big Tree Way

Explore Extended Stay America Suites Greensboro Big Tree Way
5.6
Fair
From 740 reviews
Cleanliness

5.8

Room Comfort

6.0

Location

7.8

Service and Facilites

6.6

Traveler Reviews Extended Stay America Suites Greensboro Big Tree Way

Number of reviews per page
20
40
Top reviews
Haniyfa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I could not stay. Upon us entering the room smell of smoke, bed unmade, cabinets falling apart, garbage on the floor, dirty towel on the floor. Unacceptable for a reputable company like expedia to even list the hotel. Requesting a refund immediately. We arrived at 10pm couldn't even think about staying. We went back to the desk immediately and also took pictures
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Sheila
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Na
Theo
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

they wont check you in after a certain time and wont refund your money. They are a scam. Dont book online. Only in person
Craig Hall
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

fine
Arlonzo
icon-Business with Friends
Business with Friends
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms not clean
Ashanti
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Overall a good stay but no towels were in the room when I arrived and either the window shade it seemed to be broken or off track when never I wanted to get sunlight in the room but over nice and quiet at night just how I like it
Shannon
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The cleanliness of the room I was given was horrible. Dont recommend a stay here. The lamps in between beds did not work, the amount of dust/debris caked on the air vent was absolutely disgusting and a disaster for someone with asthma/allergies. The chair was broken with what appeared to be food stains/particles stuck on it as if it wasn’t cleaned from multiple stays. The carpet had a huge spot of sticky substance that had been walked over and dirt compacted into it. Looking like a wad of gum spread and flattened to the floor that had never properly been Removed. Crumbs inside the ac/heating unit, the buttons never looked to be wiped down. The dresser drawers even had crumbs in all 6 of them. I mean I know after each stay the room is supposed to be cleansed and sanitized but this one appeared to not have been cleaned at all. The side of fridge had grease spills from previous stove use. The sinks were clogged and barely drained properly. I really wish I could get a refund just based on how unclean this room was. Traveling with small children made the uncleanliness that much worse. Will never stay here again. The staff was friendly at check in but unprofessional. They were on the phone with their mom having general conversation as if a guest was not standing there. It was confusing at some points during the check in as I couldn’t tell if they were talking to me or not. All around, horrible experience and stay. The amount of money charged was NOT worth the stay.
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Leonardo
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The kitchen and lights in the room did not work
Bri
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Ok
Mary
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The front desk clerk was Amazing Hotel was dirty Our floor was really wet Tub was so old it was black on bottom Room next to us was up till 2:30am We got no sleep
Maria
icon-Business Family
Business Family
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Strange activity felt all around the property. Fault smell inside and outside. Cleanliness was not well. We slept on top on the made beds. Only had 2 towels for 4 guests.
Taije
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I never stayed at the property
David
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Amazing
MARLON
icon-Business
Business
2.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Secret hidden $100 fee charged to your card for incidentals.. It's nothing in the room to have an incident: No Kleenex,No cups to rinse your mouth out..1 bar of the cheapest soap ever made Door doesn't shut completely in room 333
TONY
icon-Business
Business
4.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

A dirty place no shower curtain no remote for TV no plastic cups to wash out mouth no shampoo
Sherita
icon-Business
Business
4.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

This property is greatly overdue for complete renovations.
Lawrence
4.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

when I arrived to my room there was no sheets on the bed and the room looks like someone started to clean the room and did not finish. I told the attendant on duty and he proceeded to hand me sheets to make up the bed. I asked for another room and he said that was the last room. I asked for a refund. Just a bad experience and I would not recommend staying at this hotel.
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Melissa
icon-Business
Business
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

We weren't able to check in until an hour later than the listed check-in time due to them being understaffed. The word "suite" was a joke. The kitchenette was old, dirty and contained no kitchen supplies. Usually extended stays are nice, but this place was very run down, understaffed, and caused us issues as far as being able to get to our show in time due to the late check-in.
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Cyril
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Hotels canceled my reservation around 430pm on the day I arrived in the town after traveling hours from my home telling me they had sold out. I made the reservation 3 days earlier and being inconvenienced like this was unacceptable.
Claro
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Absolutely the worst hotel experience ever. Checked in with toilet clogged already. No maintenance staff onsite. Front desk gave me cheap plunger to DIY. Could not get toilet unclogged. Could not get another room. Will NEVER stay at Extended Stay ever again. Toilet was stilled clogged after checkout.
Number of reviews per page
20
40