Extended Stay America Suites Syracuse Dewitt

Explore Extended Stay America Suites Syracuse Dewitt
6.6
Pleasant
From 771 reviews
Cleanliness

6.6

Room Comfort

7.0

Location

8.0

Service and Facilites

7.4

Traveler Reviews Extended Stay America Suites Syracuse Dewitt

Number of reviews per page
20
40
Top reviews
Eric
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The floor was dirty needed cleaned.
Indira
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We got here at almost 2am, basically slept woke up and left. So wasn’t bad for one night. However, I wouldn’t choose to stay here again. It was very rundown. Walking down the hallway there were various smells, including cigarettes smoke and garbage. The room was very old and dingy. I turned the shower on and the shower head was facing the outside of the tub, therefore soaking the floor. The free breakfast was coffee, hot chocolate (with only coffee mate, no milk), oatmeal packets, pre packaged muffins and nutri grain bars. So I wouldn’t exactly count on the free breakfast if that’s a deciding factor in booking here.
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MarTesscia
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Ok
Stefanie
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff was amazing. The hotel was full of sloppy full- time residents and the odor of Marijuana was strong.
Tressie
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We checked into the room. The room they gave us had a broken tv, the wall was falling apart, the mirror in the bathroom was ripped off the wall and set on the bathroom floor. Then they gave us another room and when we tried cooking the burner wouldn’t even cook pasta so we threw all the food away because we couldn’t cook it plus when we pulled the sheets back there was blood on the sheets. This is unacceptable and unsanitary. They didn’t have another room to give us so we were told that all they could do is give us a clean set of sheets and a 9.27 refund apparently because we had to stay the night there because everything else around was sold out. When I reached out to get a refund the manager told me that that’s all they could do even though we went through all of that trouble.
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Elizabeth
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Woof. If you like the scent of cat pee and cigarettes, this is the hotel for you! The room was damp. You have to keep your shoes on as the carpet is damp. I think people live in the parking lot? I wouldn’t recommend staying here ever.
Howard
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This Extended Stay is very comfortable. The rooms are spacious and it is great to have a kitchen with a large refrigerator and stove. The bed was very comfortable and the linens were clean, freash and white. The hotel employees were friendly and helpful. Thank you!
marc
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I’ve been here before but this was gross. Cigarette burns in the furniture. Cockroaches. No trash can. No shampoo or conditioner. The shower had mold. The remote was filthy. Really really gross.
Thomas
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The refrigerator was not cleaned out. Strong pot smell in hall. Abandoned cars in parking lot. Included breakfast was protein bar and coffee.
BLAKE
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

My room had no sheets and even though I requested them I never got them. Both nights nothing but pillows. Two cars got broken into the first night I was there. They charged a 100 dollar deposit and when I checked out they said it will take a week to return it and if I don’t see it to call them back. Hotel is being used as low income housing. Tenants were nice but staff seemed uncaring. If you are a traveler please avoid.
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Ramont
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Bed a bugs in it & sheets had poop on them
Tara
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Property has roaches and other guests are to loud
Lee H
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice hotel for a family, safe, quiet, and convenient.
Denise
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Hotel is clean, but there is no carpeting because it is a pet-friendly establishment. They were “out of breakfast items” for our stay. Lots of dogs barking and many people live at the hotel. No ice machine is available at the property, either. The staff is very nice, though.
Tara
icon-Leisure
Leisure
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The roach found in the room. The shower stopper is broken. The guest on the 3rd floor is noisy
Tara
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The property was clean until my last night I discovered a roach in the bathroom. The dam guest were loud as Hell. I couldn’t sleep until the kids were gone during the day. The television and sound system is so loud I want a refund for the last night. It’s 2:31am and I can’t sleep because of the noise. Management is aware of the situation but can’t do anything about it because of the laws
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Tamara
icon-Business
Business
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It was not clean. It smells Like smoke . It was just poor overall
Cindy
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I ended up not even staying. We walked in the room and the place stunk like smoke and was outdated and unclean. The clientel made it feel very unsafe. We walked in and then walked back out and explained to the person at the desk that we werent staying and why.
Samir
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The property was in area which was
Patrick
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This room was unlivable. It was filthy the bed flipped over and the door looked like it had been kicked in. We could not stay here. When we talked to the staff they said they completely understood and offered us a refund
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