Sonesta ES Suites Reno

Explore Sonesta ES Suites Reno
7.6
Pleasant
From 733 reviews
Cleanliness

7.8

Room Comfort

8.2

Location

8.2

Service and Facilites

7.8

Traveler Reviews Sonesta ES Suites Reno

Number of reviews per page
20
40
Top reviews
Bernard
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is under staffed. However, the service is still good. The employees are very courteous and helpful.
Charlotte
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location
Brynn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay! Would recommend to all!
Margarita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked to stay in the suite. Very roomy and has stocked kitchen. Full size refrigerator
Eric
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Watch out for the sneaky and deceptive listing! The listing says PARKING available. Be sure to Look at the fine print on the next page where it says $5 fee for parking. Just because Expedia lists all taxes and fees included doesn’t mean the hotel won’t sneak in extra fees.
Sisi
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

there was hair and poop left in the toilet as if the staff never cleaned the bathrooms
Roberta
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had to wait for a person to check me in. Given key cards for an occupied room. Had to wait at 7:30 pm for room to be cleaned
Gwen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff - very nice people
Steven
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was filthy. Carpet looked like it had not been vacuumed in years. Doors are dirty and couch is broken. Grounds are not maintained. On the other hand, breakfast was good and the shower worked well.
Gary
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall the room was nice but the phone didn't work to call the front desk or room service. The carpeting throughout the facility needs replacing and in the elevator it was filthy and foul smelling. The keypad to the building where our room was didn't work and they never fixed it causing us to walk around to the other side. Also, because the keypad didn't work, guests or staff propped the door open with a rock making it unsafe and insecure for guests.
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Stacey
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Couldn’t be checked in until 6pm. No hot tube like the pictures. Lady was rude in check in
Michael
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everyone was pleasant and the receptionist was very kind and did an excellent job helping me feel comfortable. Great price and breakfast not only do I recommend but hope to return.
Karen
icon-Leisure
Leisure
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I made a reservation to stay here about 1 month in advance on Expedia. There was a group of us staying there moving our girls into college. The hotel called me at 1:00 in the afternoon of checkin day to say that they didn't have a room for me as they were overbooked. I explained that I was staying there with a group of friends and they didn't care and just say "call Expedia to get you a new hotel". As I was by myself and in a strange place, I was not happy with this but luckily Expedia did find me a room in another hotel. My friends who did end up staying there said the rooms were not very clean and it was probably a good thing that I got bumped.
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Kaitlin
icon-Leisure
Leisure
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property was not as advertised. Truly disgusting had multiple cockroaches in my room. When I checked in another guest was screaming at the front desks staff. The whole hotel was sketchy and I felt unsafe the entire stay.
allen
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great Hotel, I would recommend to friends. Very helpful & friendly staff.
Jose
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Always lack of stuff. Every time this place is getting worse.
LeAnne
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

People that work there are top notch
Candelario
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Todo estuvo exelente
Wendy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The floors are dirty! Food was ok for quick breakfast, beds were average, water pressure was very low in shower. Had to sign in each day for Wi-Fi, heard traffic and planes departing, soap container in bathroom was empty. No extra pillows for hide a bed couch😳pool was adequate!
Chey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Chill property and dog friendly
Number of reviews per page
20
40