Marriott Lyon Cité Internationale

Explore Marriott Lyon Cité Internationale
8.6
Very Good
From 610 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.0

Service and Facilites

8.8

Traveler Reviews Marriott Lyon Cité Internationale

Number of reviews per page
20
40
Top reviews
matthew
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

hotel and restaurant were both good. concierge was very helpful
Jeffrey
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice hotel.
Shing tat
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Main led lights, hair dryer not working. Cark park and ev charging arrangments are stupid and wasting time. Everytime you have to find a staff to go to the car park or charge, and when someone is checking in you have to wait a long time!
Danielle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

If you’re looking for a place to rest and not afraid to walk from one to two bridges and back, this is your place! It was a nice place that was clean, spacious and accommodating for whatever you needed. You can take a bike or scooter through city apps to get around faster or the metro after 15 minute walk. It’s located a 5 minute walk to a beautiful park right next door to have a picnic or promenade. Very relaxing stay! Thank you!
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Michael
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Leisure
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Convenient to dining
Susan
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Have never experienced such bad service at a Marriott. It was the front desk staff that was lacking. Had good food and experience in the restaurant. The location is lovely, this could be a wonderful property. It was not just me, I knew of several others that had issues as well.
Lisa
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Customer service horrible. Reception filters all internal calls. They never answers the phone in the total 7 days I was there. With Expedia then on guided tour. Room safe malfunctioned twice. Switched out safe. I almost missed my tour as I couldn’t get my passport out. Response time horrible. I requested 2 towels for me an my travel partner. Never provided more than 1. I had to run to fitness center to pick up daily. Others received 2 water bottles in room per day per person included. Not mine. I bought water in the store next door daily. I requested extra blanket as the room was cold with the system turned to the max heat. I never received and requested every day. Sis not replace coffee pods for the room. Did not clean room unless I requested at after 6 pm. They would But didn’t take our garbage. It is not the representation of the Marriott brand. They seemed short staffed and employees with no tenure. They didn’t care. I asked to talk to a manager. And that was never connected. I wrote a review to the property directly and did receive a response. That they would talk to housekeeping. It was a silly response that means bothering. They should have credited something back to me.
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Jacques And Youmna Tina
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The access entrance is difficult and people parking blocking the front door for extended time . The service is terrible they take notes for your requests and don’t deliver . Your digital keys to your room keep getting deactivated daily for no valid reason then you need to wait for someone at the reception available to help you .
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Pascal
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Business
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Le mitigeur de la douche ne fonctionnait pas; impossible de régler la température de l’air conditionné;
Stuart
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Loved that there was a beautiful park tight behind the hotel and walking paths along the river
ramnath
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great if you have business nearby. Not near city center.
Mariana
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Business
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is very nice and the restaurant is excellent: both breakfast and dinner options were very good.
Johannes
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Business with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Excellent experience.
adam
icon-Business
Business
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Very average room for the price. Would expect more from Marriott. No iron in room and the one they brought me had a short. Large sparks and the whole room went black. Took long time to fix the problem and bring me another iron. I’ll stay elsewhere next visit.
Verified traveler
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Business
4.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Checked into wrong room, no refills in the bath gels, food trays left on corridor for days, no info on executive room benefits.
nancy
icon-Business
Business
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Great location for conference. Not near old town, but buses are very close and accessible.
Nadja
icon-Leisure
Leisure
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Proximity to the bus stop
Oana
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Good stay
LINDA
icon-Business
Business
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Tres bon hotel comme toujours. Rien à dire
Paula
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Hello - we loved this property and will come back. The staff that checked us in - training - were lovely and very helpful. The room was clean and modern. Every staff member was always nice and helpful. The convenience of the restaurant, cafe, etc. was important - also, what a beautiful park to walk through. Very enjoyable and myself and my daughters felt at home. again, thank you!!!
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Number of reviews per page
20
40