MainStay Suites Chattanooga Hamilton Place

Explore MainStay Suites Chattanooga Hamilton Place
7.6
Pleasant
From 269 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

8.6

Service and Facilites

8.2

Traveler Reviews MainStay Suites Chattanooga Hamilton Place

Number of reviews per page
20
40
Top reviews
Michael
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Unfortunately the room had a slight musty smell to it but the staff brought in a dehumidifier that helped the situation.
Misty
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I was a little nervous about my stay…. But when I got there I was surprised the room was spacious and very comfortable the room was clean… very quiet…. The front desk ladies where amazing… I will definitely be back in the future…
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spacious suite with a nice, stocked kitchenette. Plenty of room and helpful additions for a family of 4 with 2 small children to spread out after a long drive.
Amanda
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

I was not provided the room I booked, only one full bed. While folding out the sofa bed it was full of crumbs. The shampoo and conditioner were both empty and the hand soap bar was already open. The staff was rude at check in, and when I had to go ask for the required dressings for the bed, I was called I lost for not looking in the closet first, after explaining I had already checked there. The air freshener was far too strong, but the rest of the floor smelled like cigarettes and weed so, they are probably just hiding that. If I could have found another available room (with the two queen beds I had originally booked) in the area, I would have left immediately, but just didn’t have it in me after driving 12 straight hours.
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Ali
icon-Family
Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We only stayed one night as we were driving 18 hours and wanted a place to sleep halfway through. We got there at 1am and a I did not expect the room to be as spacious as it was (there were 5 of us) or to have a small kitchen. The rooms were clean. The front desk was so friendly.
Michelle
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Horrible experience toilet didn’t flush dirty dishes left in dishwasher and mold the paint was peeling off the walls of the ceiling and their were bugs on the bed
James
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property is clearly on the older side and it shows in the condition of the rooms, furniture and building interior. Staff was friendly and helpful and I could tell they worked on cleaning well. I was disappointed to see there wasn’t a pool, even though Expedia says this is one of their amenities. Also, our room had a musty smell, which was frustrating and gave the feel that perhaps it wasn’t super clean, but the hallways and bedding all smelled fresh etc, so i think overall it was the condition of the property itself. There was rust on the bathroom hardware, etc. I probably wouldn’t choose to stay here again, but it’s a budget option that if you’re ok with a more worn property, is fine. Again, staff was very friendly and overall, the property, though a bit worn was clean and offered comfortable beds and our room had a workable kitchen, which was great, and housed our family of 5 comfortably.
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Robin
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Veronica was great. Great room for the money. Bed was comfortable. Nice to have fridge and microwave in the room
Katrina
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Service and employees were very nice, but room seemed very dirty and handles/remotes were sticky. Could hear conversations outside our door and the vibe was just a dungeon dirty feeling.
Echo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Was very nice
Zoey
icon-with Partner
with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was great staying there
Tavist
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

House keeping and the front desk lady were very good
Harry
icon-Business with Children
Business with Children
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Stayed here while my daughter had a softball tournament. Staff was helpful, and the room eas very spacious! Would recommend! Could have been a little cleaner, but for only two days it was fine.
Amy
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Check in was fine. Hotel room just looked dirty. There was a panel to the showers plumbing off on the floor. The sliding door to the bathroom gets stuck and was greasy/dirty. Bed and linens were clean but bed was like a rock with bad pillows.
Melissa
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

This property was rated 7.8 on Expedia. It was more like a 5. (If that) Staff was horrible. We arrived late as we are on a road trip. Lady acted like I was bothering her that she had to check me in. Didn’t ask to see an ID. I think she said about 4 words to me the entire process. When we got to the room, there were no sheets, pillows or blankets for the pull out couch. The lady behind the desk acted like she didn’t believe my husband when he told her there were no sheets for the pull out. She came him one flimsy sheet, no fitted sheet, and no blanket. My kids had to use blankets they brought from home. The bathroom door had no door handle. It was a slide door, the part you grab to slide was gone. It was just a big hole in the door. The bathroom cabinets were beat up like someone had gotten angry and hit/kicked them. I wouldn’t stay here again.
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Kelly
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Will recommend to people in future
Sheridan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I would like to stay again.
Charlene
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Outdated, no hot water, small rooms
Nasaya
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Nice
Melinda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Good for the price. Had to provide our own shower stuff.
Number of reviews per page
20
40