Sleep Inn Matthews - Charlotte

Explore Sleep Inn Matthews - Charlotte
7.4
Pleasant
From 822 reviews
Cleanliness

7.6

Room Comfort

7.8

Location

8.6

Service and Facilites

8.2

Traveler Reviews Sleep Inn Matthews - Charlotte

Number of reviews per page
20
40
Top reviews
Michael
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was great! Will stay here again soon
Arthenia
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Bed in the room needs upgrade. Mattress terrible
ted
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
ted
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very proffesional
ted
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great atmosphere
jessica
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Pool not open dirty room
Corinne
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall the stay was very satisfactory. The hospitality, the comfort and cleanliness.
Cindy
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

There were multiple roaches. When one was found in
douglas
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good price and location
Michael
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It was good. The hotel room needs to renovate their rooms. Bit it was clean and the staff was professional. I recommend family to stay there.
John Patrick
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I have to commend the staff at Sleep Inn. They were very courteous and responsive. The evening desk clerk, Jose was very helpful and courteous. The housekeeping and maintenance was very attentive and helpful as well. For instance upon arrival I noticed one of the lights wasn't working so I mentioned it to one the housekeeping staff and in less than 15 minutes the maintenance staff and resolved the problem quickly. Please convey my gratitude to the hardworking staff at Sleep Inn. Thank you.
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John
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This property was a pretty safe, quiet and comfortable place to stay. Not to mention affordable and within my budget. Overall, it was a pleasant place to spend a couple of nights in.
Lisa
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very good
Frank
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very helpful
D'Ontay
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Found 2 live German roaches in my room the night i checked in. Showed them to the front desk and the gentleman gave me another room. Woke up the next morning to a German roach in the bathroom. Showed it to the front desk and the lady said they didnt have a roach problem and that i brought them into the hotel. I go to the room and move the mattress and grabbed a sticky trap that the hotel had under it that was full of roaches and took it to the front desk. The lady said shes never seen it before. I told her it was behind the bed along with dust and trash. She walked away so i checked out
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John
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Ths staff was very courteous and helpful. The room was spacious, clean and ver comfortable. My stay was very pleasant one overall.
Kevinn
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I didn't like having to kill roaches in my room.
ted
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The rooms were nice and organized.i didnt like that i got stereo tyoe by the PM
Gail
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I used to stay here sometimes but the last time was 2 years ago. We loved the big clean rooms and the great breakfast. This time I had to ask for a different room because the first room on the 2nd floor had an odd odor. The replacement room was better. It was larger and cleaner. There was no outdoor space to sit. The pool is empty and there is no outdoor furniture except for a table chair combo in the back parking lot. Only one and someone was always sitting at it The front had no place to sit either. No benches. Breakfast was disappointing. The coffee tastes burnt. Both days the offering was round frozen egg patties an overcooked sausage patties and self serve waffles. One day there was yogurt available. Small mini muffins and mini cinnamon rolls, cereals and one bowl of apples and some variety of bread. Not as appetizing as it used to be. I won’t stay there again. There is also a new type of customer.
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Vicki
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

First of all, the pool wasn’t working and it’s advertised with the pool so that’s a big demerit right there! Secondly, the bathroom and sink area is very very small. And the light over the sink with the mirror, which is where most people put their makeup on and get ready for whatever event they’re going to had a light so dim, you could hardly see. The lights were covered with a plastic square slotted filter but both of them were so very dim you couldn’t even see if your face was clean or not. First night there I found a roach climbing on the wall of the bathroom where the toilet is. And the pocket door that went between the little sink area and where the toilet and stand up shower were STUCK halfway closed. So you had to put all your muscle behind it to open it all the way, or to close it all the way. Also, the handle on the shower door was completely disconnected on the bottom side which made it feel grungy and dirty. Very unhappy.
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