Stayed at the hotel because it was pretty close to AT&T stadium and the airport. Location of hotel is great. Was greeted by friendly staff members. The overall hotel itself was very nice on the outside, however Inside was a little worn down and didn’t look like the pictures as advertised. The room didn’t smell fresh, the refrigerator had looked worn down on the outside and everything looked outdated. The bathroom also was also a little deceiving from the pics. There were some hairs on the soap bottles by the sink and in the shower.
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Maria
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Staff was friendly and helpful
Helen
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
5 star I highly recommend
Jeffrey S
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Staff was excellent. Laundry and workout room good. Good value for the money. Floor ac unit a bit noisy between kicking on vs continuous fan mode. Room was a bit musty and they moved me to a new location which was an improvement.
Robert
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The hotel was ok, the staff was very friendly and helpful.
Amyia
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Loved it
Shenedra
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Clean room. Receptionist friendly.
Nora
Business and Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
A little dated- but clean and comfortable nonetheless. The property office was being renovated during the stay.
Joshua
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Easy access to everything, and very very nice people working.
Nora
Business and Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Pet friendly
Richard
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great time
Elizabeth
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff was very friendly and helpful. I enjoyed my stay and would definitely come back.
Tammie
Business Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property isn’t what I expected as a sonesta property.
Bentura
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This property is outdated and the reviews in expedia do not match the reality of this place. We found hair in our new towels, mold in the AC ducts, broken hinges on cabinets, and the entire hotel smelled like a sauna.
Orlando
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Lori took care of us and did a great job of making us feel welcomed.
Kristen
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The smell was so nauseating. It was like a very strong smell of way to much air freshener to cover up a mildew smell. The smell was so intense that I was unable to sleep. There was hair in the bathtub. The Kleenex box had been just stuffed with a few sheets just at the top to make it look full one of the drawers would slide back open everytime you tried to close it. The floors were dirty.
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Brian
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We enjoyed our stay here. Very nice hotel forbthe price. The area is nice and there is alot of places to eat and do things
Josh
Leisure Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent staff
Isela
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Easy to find. Staff was super nice and welcoming.
Kaylie
Friends and Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Terrible customer service. We had called a week prior to verify that we could check in early they told us yes just call at 12 the day of check in and let us know you will be there early and that there would be a $25 early check in fee. On the day of the guy that was up front answering the phone was very disrespectful yelling at my friend and I on the phone the we could not check in early and that they had no rooms available… how do you have NO ROOMS AVAILABLE if your check out time is 11 and check in isn’t until 4!? I already had a room reserved so why is there no room available for me to check in to? We ended up just getting another hotel that allowed us to check in early. I will NEVER waste my money here again.