So me and my daughter came to exeter for a treat and had a pamper night .. it was all going well until a couple come back opposite gone midnight having a full on fight shouting swearing throwing stuff. The night manager was called , as my child was woken up terrified! It all quietened down until 1.10 am when they kicked off again the night manager was not impressed and said to the couple if there’s another disturbance of any kind then you will be ejected from the hotel .
I cannot fault the staff as they were amazing and so apologetic, the extent of the couples behaviour meant the hotel gave us a full refund . Honestly I’ve not even had customer service like that in a Hilton !