Holiday Inn Express POUGHKEEPSIE by IHG, an IHG Hotel

Explore Holiday Inn Express POUGHKEEPSIE by IHG, an IHG Hotel
8.6
Very Good
From 951 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Holiday Inn Express POUGHKEEPSIE by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
MICHAEL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is older and it looks like it. It was clean and it got the job done, but there is definitely no wow factor there. The door to our room was not even there was a gap at the top and it was clearly scraping the jam every time it closed and made a loud noise. The breakfast hours seemed odd to us it was if they were times that were more convenient for the staff than for the guests. We never actually got breakfast because we were either leaving before it served or too late.
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Katherine
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room smelled a dog piss.
Rebecca
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean, perfect location, friendly staff, breakfast was a bonus!
Hubert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very comfortable hotel and the beds were great!
Liza
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was quite and relaxing
Allison
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall stay was good, clean rooms and bathrooms, pull out sofa was horrible nothing but a thin piece of foam no extra blankets or pillows just a sheet. I requested blankets and pillows and was told the room already had extra which it did not. Breakfast was delicious. Overall I would recommend staying here.
Anna
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

They didn’t have cinnamon rolls at breakfast. They put out some cheap danishes. Disappointed. Other than that it was okay - nothing special
Douglas
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall our stay was good. Was a little
Pat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We have had family stay at this hotel before because it is so close to our house. This stay was not great as my mom had to change rooms due to the noise and being located by an exit door that people used to go outside to smoke. Ww did not have housekeeping come by for 2 days and no clean towels. The overall rooms and inside of the hotel looked run down.
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Shawn
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Terrible Stay – Do Not Recommend I had one of the worst experiences staying here. First off, the pool was closed — in the middle of summer — which was one of the main reasons I booked this hotel in the first place. On top of that, my belongings went missing during my stay. I never let anyone into my room, yet when I reported it, the staff brushed it off and told me it wasn’t their fault that I “misplaced” something. That was insulting and extremely unhelpful. To make matters worse, they refused to offer any kind of refund, discount, or even a gesture of goodwill for the issues I went through. The staff’s attitude was dismissive, and instead of helping, they made the situation even more frustrating. I also reached out to the site I booked through, and they were just as unhelpful. Overall, I felt like I wasted my money and time. I would never recommend this hotel to anyone. If something goes wrong here, don’t expect them to care or do anything to make it right. One star — only because zero isn’t an option.
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Diane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Extremely understaffed at check in, waited 30 minutes to check in. No pool, yet pictures on web site indicate a pool ! Cards didn't work returning to room late at night, no apologies from from desk for massive inconvenience.
KIRIT
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Services
Karen
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was a group of individuals from another culture that were taking all of the breakfast items. There was only one individual staffed for the area and she was frantically trying to keep up. She did an excellent job. We reported it to the front desk. We left early the next day so not sure if the group was still there or if she had more help
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Jeannette
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel, service, and room were fine; the bed was comfortable, and the breakfast had a fair variety of food options. However, finding a stained sofa was gross; we couldn't sit on it. The bathroom needs a deep cleaning. It doesn't seem that the pool will be repaired anytime soon, which shows that the hotel needs TLC. A pool is a great plus when picking a hotel.
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Tara
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Side exit door not locked and secured, it actually would not close at all, this was exit next to room staying in. Pool closed, actually never opened-yet advertised pool. People smoking right outside of door on property all hours of the day snd night. Staff however were very pleasant.
Melina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Pro tip: room away from elevators
Stephen
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Check in was great Did not get a first floor unit as requested No housekeeping at all on Saturday Had to go to front desk at 2:40 Pm for additional towels which were gracefully provided Breakfast was well equipped and cleaning was great Shower water pressure was horrible .. Room was tired and needs a lot of work One positive note was that the AC worked fine but was noisy!!
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Donna
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The bathroom needed some work. The edges and corners have a lot of dirt build up
Natalee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Pool was not open, it still had the winter cover on it. But everything else was nice.
Lewis
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Easy access, cleanliness, excellent room. Very good breakfast.
Number of reviews per page
20
40