The staff was excellent and ensured we had everything we needed. The amenities were great. Staff maintained cleanliness of the whole property.

The property itself was good. The room door wouldnt close unless you slammed it which was very loud at 2am. The toiletries weren't great, not the end of the world. I'd stay again.

Great

hotel stay was marvelous, beat the heat with AC, Pool. Comfy bed, pets allowed, the downside was booking with Hotels.com, savings were not what I was counting on. probably because I didn't sign up to get a bunch of useless emails and price was not what originally was shown on booking page,

First of all, we get there at check-in time and are told we have to wait because our room is not ready yet. It took about 15-20 min of waiting. We are told that the pool is not warm enough yet and that it would take about an hour. However, we are still allowed to use the pool. It wasn’t too cold fortunately. We get back to the room and there is no water pressure. I call the front desk and the clerk tells me that the city has turned off the water for about 15 min, but the way she told me was with a lack of patience. Regarding the room, it was adequate. The bathroom however, had some cracks in the walls and looked old. Breakfast was adequate.

Not clean, not inviting during check-in, no shower curtain on a tub shower. We were not the only ones at the front desk trying to get things straightened out. From the sounds of it, our room was better than the others filing complaints. Bathroom was pretty skanky. We checked out the next day and went elsewhere. I would not recommend it.

Everything from check in to check out was better than I expected. Front desk staff was helpful and efficient, the room was spacious, quiet, and very clean. The smart TV was nice sized and easy to use, coffee and breakfast was great,

It was very clean and the staff is very nice and helpful

Clogged toilet, extremely dirty swimming pool water, dirty room, smell weed smoke at the main lobby close to the elevator.

Not maintained properly.

We booked two rooms. One of the rooms had a broke. Closet door just hanging there along with a cracked light switch. The hot tub didn’t work. And the pool water was cloudy. Morning continental breakfast was basically nothing. No coffee. Who doesn’t have coffee. No pastries. Like one cream cheese in the fridge. The lady working the breakfast was just sitting at a Table chatting with someone. Giving dirty looks as people seemed disappointed to have nothing to choose from.

Noisy all night long. People knocking on doors late into the evening. Bathroom fixtures need updated. Curtains are very dirty. Breakfast very inadequate.

We checked in and the closet doors were off the track and never could get them to work. Room cleanliness was poor. Windows filthy. We never had housekeeping clean the room and going down to the front desk did no good. I went there twice on Saturday when we got back. at 2pm and 10pm. Terrible customer service at the front desk. My niece checked into her room which was occupied and not cleaned and not cleaned on Saturday. Same attitude at the front desk. Calling the head office to get a refund did no good. I suggest you take them off your list. Reviews for June and July were bad. I purchased the reservation in May

The bathtub wouldn’t drain and no fix available.

Pretty nice place friendly staff

The room was decorated nicely but the toilet pulled away from the wall when you sat on it and the bones of the bathroom need repair

Very good staff and pretty chill

We booked a single King room and were given that room type. However the toilet was plugged and wouldn’t even take toilet paper. At first we were told because we booked through a third party we could not have a new room and we were given a toilet plunger. It didn’t work. Only after arguing that there was an expectation regardless of third party booking we would be given a functioning room was another room offered. It was not a single king but a double queen. We were told there were no other king rooms. Looking at the parking lot we do not believe that was the case. The double queen room was a handicap room with a half new glazed tub. Morally we don’t believe non handicapped people should take up a handicapped room. We were treated poorly.

Staff was very helpful and friendly. Room was clean and very nice but bathroom door needed repairs. Pool and hot tub were great to have but hot tub was not working.

Excellent staff, free breakfast. Nice comfortable beds and nice size room