Cleanliness could definitely be better. And bed was worn out and not very comfortable. Unlikely to stay again.

The stay was good except the shower and toilet did not work properly at all, also the hot tub was not working properly either. The jets in the tub was not functioning everything else was good at this hotel.

check in & check out were fine... what could go wrong nice room clean other than hallway carpet window looked into back hallway ??? staff coffee area? we were there for a medical appt ... IT WAS SO NOISY I DID NOT SLEEP ALL NIGHT and had to look after my husband and drive 5 hours to home ... doors slamming, people running up and down the hallways and in the room above us until all hours, YELLING SCREAMING ... all on a monday night ... so much for the quote 'fully enforced' quiet time from 10 pm to 7 am ... RIDICULOUS

Nice that it has a pool and waterslide which kids would certainly enjoy. Unfortunately, the window in my room looked into the storage area below the pool. That had mattresses, tables, and certainly no view of the morning outside. Disappointing.

Shops nearby and parking good area

Mattress is shut and terrible

I choose this hotel because it was near Polo Park and Olive Garden. And an additional bonus was the pool with a water slide, a hot tub and a wading pool. I would stay here again

I was upgraded because when I walked into my room there was a drill in the bathroom, shower curtain on the bed, no towels. Staff was great & apologetic but even the upgrade is old- the hotel needs some work!

Easy to park and easy access from the lobby to the parking lot, Nice lounge, friendly and helpful staff.

It was nice and relaxing stay

Booked 2 rooms about a month ago. When we got there we find out our rooms are on opposite sides of the hotel on different floors. Could have at least put us on the same side. Not impressed.

Mall

The only problem was the tvs in both rooms did not work … only one worked on 3 channels for a few hours and the front desk person did not have a solution…ivfinallly worked on the wires behind the dresser and was able to get a few more channels for a short time in the morning on one tv only

The pool was slimey. Cold. The bed was great.

Parking was ok, the lobby was ok but had an overall old building smell all over the building. Our room wasn’t cleaned properly. There was some questionable red smear on the bathroom wall. Crumbs on the floor and beds. The carpet off the elevator on our floor was quite dirty.

Check-in was quick and easy. The room was clean, and the bed was comfortable. Housekeeping showed up to clean the room our second day, I declined and simply exchanged some towels. My only complaints was noise. The hotel is right across the road from a fire station, so i heard sirens multiple times during the night, also i heard chatter on a security guards radio outside my room door multiple times during the night as well.

Perfect Location with great parking available and walkable access to Polo Park Mall. Also enjoyed the on site restaurant and bar, The only negative was road noise…

Oddly the window overlooked a storage room beneath the pool. Where the lights are always on and there is sometimes noise from the pool. It was annoying not to be able to look outside..Everything else was good.

Parking

Smell of cigarette smoke was horrible. Beds were the most uncomfortable and lumpy It looked like the floors were segregated by race. It was all around not a good experience. Needing a rest after being in the hospital and losing a loved one. Then being asked to pay a $200 deposit for a room that wasn’t even worth it. No I would not recommend a stay here. Our regular hotels were fully booked and too tired to keep looking.