Holiday Inn Express & Suites SAN DIEGO-SORRENTO VALLEY by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites SAN DIEGO-SORRENTO VALLEY by IHG, an IHG Hotel
8.6
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Holiday Inn Express & Suites SAN DIEGO-SORRENTO VALLEY by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Yazmin
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Honestly it was a really nice room clean we missed breakfast Starbucks is in the same plaza so is Jersey mikes subs
Penny
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Expedia indicated that the hotel had tub/shower. The hotel had no bath tubs which is one of the reasons that I chose this location. I was very disappointed with the information from Expedia. I had to request that the room be cleaned during my 10-day stay repeatedly. Neither of these issues made for a pleasurable stay.
Miriam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

5/5 ⭐️⭐️⭐️⭐️⭐️ Me and my family stayed in a suite with multiple beds and a spacious living area, and everything exceeded my expectations. The room was spotless, comfortable, and had plenty of space to relax. The front desk staff were incredibly friendly and helpful, making check-in and the whole stay smooth and welcoming. We also enjoyed the pool, which was clean and well maintained. The free breakfast was a great touch and made our mornings so much easier. On top of that, the hotel offered plenty of parking and the price was very reasonable for the quality. Overall, this was a great experience, I would absolutely stay here again and highly recommend it!
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Rajagopalan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Helpful staff
Sherri
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very friendly staff
Care
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is very clean. The check in host was great. Very friendly although check out host need to smile but everything was great. Breakfast was good as well. They have cinnamon rolls during my visit. Modern rooms and bathrooms. Smooth check in and check out.
Eileen
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This place is nearby a lot of businesses and makes for a more business hotel vibe. The rooms are clean enough but something that really bothered me was the smell of bleach right when I entered the room. It smelled like I was in a pool the entire time and gave me a headache. The doors are not soundproofed and when people talk in the hallways you can hear them. I’d often hear housekeeping talking loudly amongst each other in the morning when they clean, which disrupted my sleep. The worst part was the WiFi on the fourth floor was so spotty, it barely worked and connected. I ended up leaving early because I just couldn’t stand it anymore. I would not recommend. Stay elsewhere.
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Julie
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Helpful staff, very clean
Christina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room appeared to be clean. Not so sure the sheets were changed from previous patron as there was what seemed to be food in the bed in a couple places. And there were only 2 towels for 5 people. We had to keep asking for towels. Breakfast was good.
APRIL
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The property was nice, clean, quiet and safe.
Virginia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

This hotel is in a great location for the price. We were able to travel to the beaches quickly. There is a Jersey Mikes and Starbucks basically out the front door. The hotel is clean and well staffed. We had a great stay!
Krystal
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very clean
Arianna
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

very nice!
Kenneth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The property was great, the only negative was the service desk person that was on duty 6/27/2025 @ approximately 430 pm. Basically I asked for 6 extra pillows due tonight have a toddler and wanted to form a barrier in the bed so he doesn't fall, the service desk gentlemen told me " absolutely not! Maybe 2 or 3 but definitely not 6!" It's absurd that a hotel that size doesn't have 6 extra pillows. Very rude and condescending.
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Melanie
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was wonderful. Most peaceful rest in years. Extremely clean!
joyce
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was nice, helpful and friendly. Breakfast was great They had omelets, bagels, pancakes fruit, pasyires and cereal. We were teaveling 2 adults and 3 kids. We got the room with 2 beds and 1 sofa bed. Room was clean spacious and comfortable. Definitely recommend.
Rene
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean, easy access, convenient, and good customer service
MARCIA
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very nice
Tiffany
icon-Business with Children
Business with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Heated pool. The place smelled like clean and it was clean. Friendly staff.
Danette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Parking area is awkward but other than that perfect location
Number of reviews per page
20
40