The carpet in room 302 was wet and smelled like chemicals and dirty carpet shampoo water. There were also water or mold stains around the ceiling perimeter. Advised the front desk about issues and was told the manager would follow-up. Never heard back from anyone. Requested additional clothes hangers but was told that housekeeping went home at 4pm and they could not provide any. At checkout, was also charged an additional $75 pet fee, which was not disclosed prior.

Great

Our room was everything and more and my family had a great time. Mitch was Amazing and was so friendly as soon as we walked in the door to check in. He made sure we had everything we needed and definitely made our stay more comfortable. So thank you Mitch !

Staff is friendly. Shuttle service was awesome!

Everything is amazing in the hotel

This is one of the nicest hotel in the Dallas Grapevine area , rooms are very clean , front desk / costumer service are so amazing and what i can say about the Spanish lady run the kitchen in the breakfast time , she do an amazing Job , she keep the area really clean and the breakfast with good flavor also the attention to all the costumers are fabulous, i give Stars to all the team and installations

Everything

Nice hotel, clean, front desk check in very exceptionally nice lady! Great location to airport. Will definitely stay there again.

Great customer service.

The staff was awesome. The shuttle drivers were great also. This is a real team.

First time I have ever been disappointed and let down by a Hampton Inn. The hallways and room smelled musty. We reserved an accessible room. One was not ready for us. The room that we got had a musty smell; the bed was not comfortable and the shower did not work well at all. Very disappointing all of this from a Hampton Inn.

breakfast was great with a lot of options. the room and bed was great after a long flight home.

Our shower did not work. Let make up bag. Said it wasn’t there don’t know if cleaning crew got

Indoor pool

Exceptionally clean, loved the atmosphere of the lobby and breakfast area. Room was very clean, with great amenities.

I had a reservation and check in was the easiest process that I have experienced. Staff were great. The only negative is the hotel is dated and due for an update.

Everything was great. The mattress was a little too firm but that's just personal preference.

Very clean, nice staff and very helpful with transportation.

The room was very nice and clean. Extremely spacious and the area was really nice as well.

Very accommodating.