Comfy beds, very clean, staff are very attentive and courteous

great stay 10/10

Wonderful old hotel, great restaurant and bar, fantastic staff. The lifts broke down for a couple of days but we were on the 1st floor so just a bit more exorcise if we didn't fancy waiting for the service lift! We are looking to book our return visit soon .

My room was all the way on the top floor which didn’t have proper windows or views , mostly of the roof and the room was also next to a door/ access where the cleaning crew came and went all day to bring food to guests etc

I appreciate certain aspects of the stay, I believe the overall service did not reflect the value of the price paid. There was only one elevator serving all rooms, which led to frequent delays going up and down. Reaching room service often took a long time, and even after someone answered, there was usually no proper follow-up — we had to go down in person to get assistance. Additionally, I found that most of the staff were not very welcoming. Only one or two team members were friendly and willing to help. Unfortunately, the rest appeared uninterested and responded with the shortest answers possible, making the interaction feel rushed and unhelpful.

Nice property breakfast ok

Paying over £600 for a room per night, I would have expected the condition to be of higher standard. Phone next to bed made a constant noise, the porcelain taps were chipped and the windows looked like they needed painting. Staff were great and the breakfast was delicious.

The room was unclean and the staff were not responsive

We spent ten days traveling around Scotland, and this was our favorite hotel. It has beautiful architecture, interiors, and rooms. Great amenities and - the piece de resistance - the best air conditioning we experienced in the whole of the UK. Would love to return!

Great hotel!!! Staff was very friendly and helpful. Was in close proximity to the castle and other great landmarks, will definitely stay there again.

Excellent!

Was a beautiful hotel with very friendly staff.

While not inexpensive, this is a top notch hotel across all levels of service.

Loved it! Stunning hotel and the staff are amazing!

Second time we have stay at this hotel and it won’t be the last time, first class service from all the staff, make this hotel a must if your staying in Edinburgh you won’t be disappointed.

Awesome Hotel Great pool amd spa

We had a wonderful stay at this beautiful, traditional hotel. The building itself had so much charm and character, and the surrounding area felt safe and lively, with plenty to explore. The service was exceptional; the staff were warm, attentive, and went above and beyond to make our stay enjoyable. Highly recommended!

Definitely the place to stay. Great location and very friendly staff!

The view of the castle is spectacular!

Staff was amazing and very service oriented. Bravo!!