Check in could have been friendlier. Pool indoor is nice however after dark the lights did not turn on automatically. The new lifeguard could not turn on the pool lights. This is a good hotel, well lite rooms. Safe and beautiful area. Convenient parking. However reception staff could improve their welcome approach.

Large facilities and nice environment

Everything was wonderful!

Outstanding hotel. Really nice room, with fantastic buffet breakfast selection - which is well worth it so you don’t have to travel into the city centre. The pool is a perfect temperature and the gym is the best hotel gym we’ve visited. The staff on the front desk are very friendly. The only downside is the waiters in the restaurant (Santa Maria); we had two men who were very unfriendly and rude. This was very disappointing, especially given they automatically add a service charge to the bill. The other staff working there were friendly.

Habitaciones limpias, todo excelente. Amenidades del hotel y comida por igual

El personal fue muy atento!

Great stay the best ever

Everything was okay but the room was a bit dusty and the TV wasn’t a smart TV, also the wardrobe was a bit stiff , the reception stuff were all friendly apart from one woman who was very passive aggressive and rude. The breakfast options were good and amazing, the pool facilities were amazing and very clean.

C

Front desk, Ahbik was exceptional with his charm and kindness.

Great spot for a family going to the water park. Great value for the money if you have a car. Inconvenient access to town/ limited public transportation otherwise

I love this hotel. Stayed there before and came back. It’s even better. Excellent restaurants and gym and spa

Is a bit centrally located. Some of the features were closed

their room design and decoration. are too bad

Very accommodating, Great selection for breakfast, spacious and quiet rooms

Good hotel with great facilities. Quite area but still near enough to walk to the city

The floor in the room was horrible, I’m not sure if they really clean the room. Floor was dirty, can see dust and stains on table and sofa. Didn’t even clean the toilet.

Overall a good hotel. Large rooms but it’s noisy so very much family focus. Not recommended for couples who want a retreat. Not much variety for breakfast. Rooms are large but the sofa beds are painful!

Great family hotel! Gym was the highlight of my stay! Open 24hrs! With new equipment.

It was a family friendly hotel. They had a pirate theme throughout the hotel and the kids loved that.