All of the above

Hotel is in a good location but construction made it inaccessible for uber and cabs. No real bar or dining restaurant. Lights in my room were not all working. Bed is comfortable. Breakfast is limited and costs $21.00 it should be complimentary given that it is continental breakfast. No free water bottle in room. No bell service and hard to enter front entrance with bags/luggage as it is all stairs. Also no food options available for in room dining. I won’t be staying here again.

Actually, I hate writing about a bad review The heating system did not work in the room We had to ask several times to get it fixed All they offered us was a little space heater Then the space heater caused an electrical shortage. We had to sit in the dark for three hours. They never offered us to get a new room. And to be quite honest when I told them when I was checking out, the clerk seemed annoyed When I go back to Back, I would not stay at this hotel The service overall was so so It’s too bad the hotel is in a great location Thanks.

Excellent staff, rooms, service. Lighting in bathroom needs updating, very dull.

Clean and great location. Excellent coffee. Theo was outstanding as manager

Wonderful

Excellent - would stay there again

A fantastic hotel in an heritage building in old Québec. Convenient for walking in the bas ville but a hike to the upper city—or just take the funiculaire. Lovely staff—very friendly and helpful. Within an easy walk to several amazing restaurants but a special shout out to Légende and L’Origine.

Loved staying here. Our arrival flight was delayed. We were coming from the US and the flight left 4 hours late. Despite arriving at 2am there was a front desk staff member waiting to greet us. The bed was supremely comfortable, the room clean and welcoming, and location in the old town charming with many of our planned activities within walking distance. Staff were wonderful. Would happily return to this hotel

We had a wonderful stay. The staff was very helpful and the rooms had lots of room and very clean. Would stay there again. Highly recommend

Great location!

The hotel was very clean and the staff was helpful. I loved the location. Our room was a very nice size and comfortable.

Easy access to old Quebec. Very helpful staff. Nice room. Great soft pillows.

Perfect location!0

Quiet location near enough to Old City…perfect vacay!

Amazing staff, great amenities, & gorgeous rooms. Really loved our stay here and would absolutely choose to stay here for future visits!

Great staff great location

Good hotel

A lovely, quiet and elegant, small hotel. Friendly staff and great service

The quality of the staff made a huge difference for us. An unexpected medical issue necessitated a call to an ambulance to transport us to the local hospital. Fortunately, the doctors were able to quickly help us, and after a few hours, we were able to walk back to the hospital. When we needed to summon help, the night staff was fast and attentive and later followed up. It was some of the best hosting I've ever experienced.