We arrived and were welcomed at the desk, while checking in the lady serving us attended to 2 other people during our service. Once she left to make coffees for someone and then she attended to someone checking out. I expected to have her full attention while checking in and other guests waiting as they can see she was busy. The room was lovely and big, the sofa bed was made up for our teenage daughter. After laying on it for sometime there was a metal bar across it which made sleeping very uncomfortable. On check out we were charged €30 for this bed. We were told they knew the bed was uncomfortable when we informed the reception as they had been told previously. They then told us that the charge was because they were told we had a child under 2 with us and not a teenager. Unsure why a sofa bed was made up for a child under 2! We booked a parking space which we knew we would have to pay extra for but they then charged an extra €25 for using the electric charger. So our parking for 1 night was€50! Breakfast was €25 extra per person but we don’t eat much in the mornings so declined. We did not find anywhere localish that was open before 9 for breakfast. Bathroom was a good size but unless you’re 6 foot tall you’ll have to plug the hairdryer in in the bedroom. The hotel is in a great location for the square and the many attractions in Bruge and just around from the chocolate shops. A little disappointed in general with the hotel and extra charges.

Great location! Quality, quality, quality everywhere!

I had a great stay at this hotel! The service at the restaurant and the front desk was outstanding – everyone was friendly, helpful, and made me feel very welcome. The hotel is very well located, and for the price, it’s an excellent choice. I arrived by car and had reserved one of the hotel’s parking spots in advance, which worked perfectly. Overall, a very good experience, and I would definitely stay here again.

Excellent boutique hotel. Perfect location and wonderful service.

Staff was very well informed about the area and dinnng choices . Very friendly and helpful

Lovely property in a convenient location for walking through Bruges olde town and narrow streets.

Beautiful hotel in Bruges. Centrally located - easy to walk to everything but on a sidestreet so nice & quiet. The staff are pleasant & very helpful. The breakfast is delicious. I would definately come back.

Staff were amazing and very helpful and gave us lovely coffee and treats this morning as we waited for our driver to pick us up to go to our next destination... would definitely recommend...

Loved our stay at the Pand! Lovely place, attentive (but not overly so) staff

Exactly as advertised: a charming, luxurious small hotel with a very, very attentive staff.

Such a gem, would definitely come back. Staff very attentive. Breakfast was a delight.

The Pand Hotel exceeded our expectations. The staff, the room, the breakfast, the facilities, lounge and bar all excellent. A particular note that the hotel staff were professional and friendly, nothing was any trouble at all.

Very nice hotel!! Definitely recommend it!!!

We stayed in the master suite. It’s a large room for a couple, but we enjoy our space. It was so clean and so comfortable. The staff are wonderful. The breakfast was amazing. The location is perfect for exploring.

Exceptional stay at the Pand. Been to Bruges a few times and this hotel is my favorite. Location is fantastic, staff are friendly and helpful, and the rooms are comfortable. Didn't have the breakfast so can't comment on that.

This is a beautiful, quaint hotel in a great location. The staff was very attentive and helpful. The breakfast was lovely and included champagne. The entire hotel is cozy and beautifully decorated. The room we had (top floor) included a big jacuzzi tub for two, which is one of the reasons I chose the hotel. The location was close to everything. I highly recommend!!

Charming boutique hotel, staff is very helpful, EV charging and parking on premises

A beautiful boutique hotel with a great location in Bruges. Staff is exemplary, and my stay was excellent. The room was quaint but well appointed. The only negative was the wi-fi. It consistently dropped, and I had to reconnect several times a day. This needs some immediate attention. I was on the first floor of the hotel, so I don't feel like it was an access point issue. Once I was connected I had a decent connection.

I cannot recommend this property enough!!!! Prime location!!!!! Breakfast with champagne was a perfect way to start everyday! Staff was very friendly, informative and helpful! Room was 5 Star! My son loved the chess set in our room. Very dark, comfortable bed. Private parking too! Recommended for romantics getaways. We went as a family but I see how not many kids stay here. It’s quiet. It’s quaint. It’s peaceful. Worth every penny! You don’t be disappointed!

Beautiful hotel, well situated, staff was great, Monica and everyone else!!. I will certainly stay at The Pand Hotel again. Makes you fell at home!!