Did not live up to the photos on its site. My niece's room did not have hot water.

Great place!… Staff is extremely friendly

Very convenient location. Clean & Cosy.

Some of the rooms are extremely warm with no air conditioning. The ceiling fan is not enough. The pool could be better cleaned.

They charged me for s buvkrt of u e. The hotel was not that clean

Wonderful

I enjoyed its cleanliness and friendly staff. Also it is a small and secluded property. Overall a wonderful experience

A very beautifull hotel..newly renovated and with two nice pools..one of them heated..the restaurant is good and inexpensive..the gardens are beautifull..the only downside is that it is a bit far from everything..but with a car that is solved..I recommend this hotel

The hotel is nice and well mantained..they absolutelly refuse to upgrade to a better room or one with a king bed unless you pay for it..the spa is nice..warm pool there and the restaurant is good..

Beautiful, colonial style hotel. And the spa is excellent

Wonderful and relaxing place with a nice pool, a spa, and a good restaurant onsite. It’s not super luxurious with the furnishings but everything worked and it was very clean. The Sunday brunch buffet is pretty impressive with many local specialties and made to order fresh tortillas. Staff spoke little English but the owner found me and constantly checked on me while dining to ensure everything was fine, tell me about the menu or see to my needs. I also had a nice massage in the spa. It’s a little far from the main areas in town but not as noisy and more relaxing. Recommend.

i like the service but my room air conditioner was not working well

Very pleasant stay, nice friendly staff, very clean rooms, great service and care for guests. Highly recommended

It was good. I wish they had better knowledge of English. I would go back again.

El hotel esta muy bien ubicado muy cerca de restaurantes y tiendas en el centro de Cuernavaca, el personal muy amable, solo nuestra observacion es que el baño es algo incomodo, muy pequeño y tiene el lavabo por fuera del baño y esta demasaido pequeño.

Staff were nice but not very helpful with emities by the owner instructions. This is one of our horrible experience in the past 10 years staying in hotels around in Mexico. For what we have It was expensive than the Hosteria Las Quintas Hotel were we gave the contrary of this place for 1/2 less expensive

Very nice and decent people assisting you though old installations. Ceiling fan was not working and they promised to lend us a mobile fan but never received

Hotel did not recognize one of two reservations and tried to give us a different room (at the parking lot) instead of a garden view room as agreed. The staff was friendly an in the end resolved the issue

Hmmmmm where to begin.....for starters this should not be classified as a "hotel", considering it has a road running right through the middle of it I'd say "motel" would be more accurate. The rooms are rustic and comfortable enough unless you're larger that 6ft then you'll have to sit sideways on the toilet which is an interesting sensation. My room backed on to the parking lot/road so a bright light shot through the window until around 6am when it was replaced by someone sweeping the parking lot for 2 hours. Tried to have breakfast in the restaurant but after waiting for over 1hr I walked away as it was clear that breakfast wasn't coming but that didn't stop them from presenting me with a bill for it! Day 2 had a buffet for breakfast which I got excited about but when I went to grab a plate I honestly couldn't find one without food crusted on it and mystery stains so yet again did not eat. The pool area is pleasant enough but nobody seems to have the job of cleaning up after guests so empty drink containers could be seen here and there, it just seems like not enough staff work there to pull off a functioning motel. Overall a huge disappointment and complete waste of money.

the hotel is nice, has a warm pool at the spa, which is wonderfull, but the people at the front desc is a bit rude, and doesnt display too much kindness or flexibility to the guests,for example, they wouldnt allow us to stay in our room a bit later than the check out time, and they didnt let us have breakfast later or use the credit at another meal, and all of this with the hotel totally empty,