Very helpful reception staff.

The hotel room was very nice but I didn’t like having to walk around the outside of the building on check in and check out- not great in the rain when it’s about 200m. Found it very strange

Super nice quiet room. Baby crying next door but you could only hear it in the hallway. Good choice for breakfast .

Lucia was amazing and extremely accommodating when we checked in. Our suite was incredible and had amazing views. We will definitely love to go back one day.

Fantastic room. Spacious with sofa and a queen and a half wall and 2 more beds. A/c worked great. We didn’t use the spa so can’t comment on that. No garage parking available as they have to festival goers. Was lucky to get a spot up front, but only until 9 the next morning. Went to pay for parking at 9:10 am and already had a parking ticket.

Parking lot as very inconvenient with a car, couldn’t access our unit 22 from front and map very vague

Lovely central location. No air conditioning but there was a free standing fan.

Appalling hotel with naked men lounging around in the rooftop bar. Nowhere on the listing or the hotel website does it prepare you for this. I am a professional female solo traveller, I do not want or need to enter a bar for dinner and be greeted by the sight of men with their 'bits' on full display. The hotel is absolutely not 4 star, it's 2 at best. The room itself was cheap, dark, dated and smelled of stale smoke. I booked it for the pool, which is an extra €10 a day PLUS another €8 for the compulsory robes and slippers. I didn't use it after being informed being naked is compulsory. No redeeming features in this hotel at all, avoid at all costs. Hotels.com were not at all interested in the fact their listing doesn't warn of the nudity or the potential safety issues.

There’s a textile free sauna attached with the hotel. 10euro entry fee for hotel guest to use. Quite nice, and towels / robes available for rent as well.

The pools and saunas are amazing. Lots of naked folks, and some “textile free” pools and saunas, so if that’s not your jam, maybe go somewhere else. My adult daughters and I had a great (and separate) time however, everyone except the man at the front desk was super nice and no creepy vibes at all.

The pools and saunas are fantastic. Highly recommend this hotel in Cologne. It would have been an ideal stay if it wasn’t for faulty WiFi in my room (for the entire 3 days I was there). Breakfast was a bit sad so I would miss that next time, but definitely stay again.

Older but clean and comfortable facilities Convenient location and hours

Rooms are not updated I payed a lot and hotel initially gave me an awful room I asked to change and got a slightly better room. Hotel needs refurb but all is happening is little bits of maintenance here and there rather than fixing the entire old and outdated bathrooms flooring and furniture.

I did a last minute booking and had a good stay. The staff here are very friendly and willing to help. The rooms, however, do not look like the pictures online. Once I checked in and noticed the difference, I was allowed to see another room but stayed with what I had. I think, for a spa location, I was expecting more bang for the buck. It was, still, a good stay. One thing to note, the spa is co-ed and bathing suits are not allowed in areas other than the pool inside the co-ed spa. (I should have asked more questions but wasn't expecting it.) There is parking that can be purchased. It is for smaller cars. The staff helped me get out. Lol. The breakfast is small but good and it is located near other shops, restaurants, etc.

The only good thing about this Hotel was the overall location. It was walking distance to the Neumarkt ( uBahn). 1. Room was small. Couldn’t access it through regular entrance. Had to walk around the block to get to my room. Which felt super unsafe and sketchy at night time when going to my room. - That was not included in the description of the hotel or the room. 2. Customer Service My overall stay plan changed a couple of weeks before my arrival at the hotel. I paid extra $ a day to have flexibible reservation. And I messages the property on the app. App said hotel will contact me directly. They never responded to me. Talked to the receptionist aa soon I arrived, they couldnt help and advised to talk to reservation person. Didn’t see the reservation person on site for 2 days and gave me a card to email her. And they denied to give me a refund. I had to pay 500 more euros for the days I didn’t stay. Travellers be aware!!! 3. Shower had black residues from the caulking when water hits. Tiny room, horrible customer service. Don’t book flexible room with this hotel, it would be a waste of money and they would not be flexble and wont respond to you and charge you extra. Such a scam!!!

Wonderful hotel and spa, the staff at the restaurant were perfect and took great care of us. Room was comfortable and cozy, small but enough space. The spa was exactly what we needed after the stress of the holidays. Thank you for a relaxing weekend.

The staff of the hotel are very friendly and caring. This is the best hotel we had stayed in Germany so far.

Room was wonderful and the breakfast was good. We were not impressed with having to walk around the neighborhood to get to our room. The spa was confusing not knowing how to get around it from our room and we were not told we could access the breakfast restaurant through the sauna area and walked completely around the block, in the cold, to eat breakfast.

It was a great location close to the old city and an easy walk to the cathedral. Lots of ahops and christmas markets around. The pool was good as well as the sauna.

Nice hotel still having work done. Wifi was poor but we didn't use it really.