Me encantó mi estancia en este hotel. Desde la llegada, el personal brinda un trato excepcional: seguridad, recepción, limpieza, meseros y todo el equipo siempre están dispuestos a ayudar con amabilidad. El desayuno buffet es delicioso y variado; las empanadas fueron mis favoritas. Las habitaciones son amplias, con camas cómodas, televisión de buen tamaño y balcón con bonitas vistas(dependerá de cual te toque), perfectas para relajarse o tomar fotos. La limpieza diaria es impecable. Las albercas son grandes y cuentan con servicio de alimentos y bebidas, camastros cómodos, jacuzzi y una alberca climatizada ideal para días nublados. El spa, aunque con costo adicional, ofrece una experiencia muy recomendable. En recepción también apoyan con traslados al aeropuerto en taxi, lo cual es muy práctico. Como áreas de mejora, sugeriría optimizar la interfaz de la televisión, ya que actualmente solo ofrece Netflix y YouTube; sería ideal contar con más opciones de streaming y ampliar los canales de cable, pues durante la lluvia la señal se interrumpía. También sería conveniente revisar que todas las luces de las habitaciones funcionen correctamente. Para finalizar, fue una experiencia excelente, me encanto el hotel y felicito a todo el personal por su gran servicio. Sin duda, lo recomendaría en tu próxima estancia por Veracruz.

Everything was really close, good location, excellent views.

I Wanted to thank EMporio for my stay at Veracruz Mexico. It was really comfortable clean . Muchas gracias a todo el Grupo de Staffing y a Rosario Recamarera por su gran dedicación en su parte. Tengan por garantizado regresaré pronto a instalarme en Su Hotel . Me encantó

Very clean room

Amazing stay!

Well located, near to some restaurants and souvenirs shopping. Pools are great. We had an amazing view of the port from our room. We really disliked the service and the food at the restaurant “Condimento”. The ice machine worked maybe one out of the 4 nights we stayed. Overall the service is below average.

Even though my balcony was facing the pool, the room remained quiet. Excellent location, friendly staff, clean premises. I'll definitely go back to this hotel.

We have been staying at Hotel Emporio for many years, as it used to be a place we enjoyed returning to. Unfortunately, our experience has been getting worse each year, and this year was by far the most disappointing. First, the room we were given did not lock properly. We called reception five times to ask for maintenance, but no one came. As a result, we had to carry our luggage with us when leaving for a tour — something unacceptable in a hotel of this category. The dining experience was also very poor. I ordered an arrachera steak that had nothing to do with arrachera and was completely inedible. Coffee served both in the club lounge and in the restaurant tasted like a brown soup with no aroma or flavor of coffee. The wine list looks extensive, but in reality, from the many listed wines, only two were available. In addition, one of the rooms had a broken air conditioning system. Maintenance filled it with gas, which made it work for one day, only for it to fail again. All these issues together — poor service, lack of maintenance, bad food and beverage quality — made our stay extremely disappointing. It is sad to see how the hotel’s standards have declined year after year. We truly hope management takes these issues seriously, because as long-time loyal guests, we would like to see Hotel Emporio return to the level of quality it once had.

Great experience, excellent service.

This hotel really disappointed me. The cleanliness was horrible. The bathroom had mold in the bathroom and on the toilet seat. The bathroom was clogged, so I had to remove the drain cover to let the water out. The cleaning ladies came to clean and didn't even go into the bathroom to remove hair. They were very friendly, but their work was disgusting. This hotel can't be considered a 4-star hotel. I stood outside my room for 40 minutes waiting for maintenance to open the door. My stay was truly a disaster.Luzia

It’s always a pleasure to stay there.

Property used to be in great shape we are very disappointed we really loved staying at the Emporio for the convenience of the area restaurants, Zocalo etc. We don’t think we will be staying here again. I Hope they out there act together…

The view

Great customer service

The hotel is in the heart of the old city area, right in front of the main boulevard, the commodities are around it are fabulous, the restaurants, the colonialism architecture is fascinating. The room was fine, but the view from the corner window was breathtaking.

Parking is terrible, you have to park across the street on a designated area that is extremely busy when trying to cross walking. During the weekend it is impossible to find parking there and having to wait on parking. Room needed maintenance, there were holes in the shower walls. Customer service was good but just an inconvenience area and parking.

Las instalaciones en decadencia, tiempo exagerado para ser atendidos para check in y check out, cobran el estacionamiento a pesar de ser huéspedes, el personal no da un trato amable, no explican a los huéspedes sobre el uso de los elevadores e instalaciones del hotel, check in 2 hrs tarde que no reponen, camas rotas y sin lamparas de lectura, la limpieza de habitaciones es a las 9 am de lo contrario ya no lo realizarán, no reemplazan las botellas de agua ni las tazas ni vasos de la habitación termine por mejor comprara aguas y desechables en la tienda de enfrente.

I don't like the spa location it's very slippery due to the swimming pool they are on the way to the Spa Buffet is excellent a lot food and good food

The check-in process was smooth. The attentive desk clerk quickly checked us in. Our room category offered access to the 9th floor, where we could enjoy finger foods and beer or wine. However, the selection was limited, and the food was insufficient. Additionally, there weren’t enough staff to provide adequate service. Despite these shortcomings, the view was truly impressive.

La vista