The staff were absolutely lovely. Room was clean, bed comfortable. Included breakfast option was great.

Really lovely stay, clean and nice

Jordon the front desk guy was AMAZING! He went above and beyond to secure me a room with a working air conditioner on a VERY hot, busy weekend! Unlike the Fairfield Inn I had stayed at the night before. There they told me the front desk clerk was comfortable with the temp of my room so the fact that I wasn't DID NOT MATTER! (I KID YOU NOT! I COULD NOT MAKE THIS UP!). Jordon cemented my loyalty to Staybridge! He is a GREAT representative for the brand! GIVE that guy a BONUS!!!!! He kept saying "we can do better." He so far exceeded my expectations (prompt, courteous, came to me so I didn't have to run around, kept checking on me til problem was resolved) that I can't stress enough, GIVE THAT GUY A BONUS!!!! AND, NEVER stay at Fairfield Inn!!!!!

We enjoyed the stay. We loved the pool and it was nice having free washer and dryer available for washing our clothes. They were not very clean and smelled off but they were free so I just cleaned it before using it. The staff was friendly and accommodating to our needs. The breakfast had plenty of options that changed daily and the staff kept the available options filled. We would definitely stay again.

Over price for such room & service

Best front desk ever! Great location and amenities with very reasonable price..

We had fun

Hot tub was down and pool was closed in the morning. We had a suite so our daughter could sleep and we could stay up. The room was horribly designed where you had to go through the bedroom to get to the bathroom, interrupting her sleeping each time. The dresser dresser also opened every time you walked past it. The night light by the bathroom sink, which was next to the bed, was horribly bright as well.

It was a good stay. The only bad thing is the hot tub was not working.

Staff and room was good; however, an incident happened in the pool where another guest pooped in the pool and didn't let anyone know. Unfortunately, my kid was in it for 15 minutes until we noticed it and reported it too the staff. They refused to partially comp us for this.

It was comfortable, clean and lots of amenities.

Voice to text not working so can’t elaborate but the guy at the front desk handled my issue with excellently and I will be returning thanks to how considerate and helpful he was

Rooms are great!

The staff were all exceptional and extremely helpful.

Friendly and accommodating staff round the clock.

The Staybridge was amazing! Our whole family had an amazing time. The room was spacious and comfortable. The pool was secluded from the rest of the hotel so we didn’t have to worry about our kids being too loud. The breakfast was delicious. This is a hidden gem and we will definitely be back!

Impeccable customer service from the front-end manager. It is hard to find great employees and Staybridge Suites Madison East should be very proud

Very attractive. Great breakfast. Good staff. Only issue was the bed was open underneath so cat went under and I couldn’t get him out. I moved the bed -

Very clean and the staff was great only problem I had was the hot tub wasn’t working and I really needed it at the time

Bret was extremely helpful.