Everything was absolutely excellent. Except for the view

Nice property, great staff! From check-in to check-out very hospitable.

Staff was extremely accommodating

Excellent location at modest price

What was to like? We were upgraded to a suite (which is great). What is not to like? The suite was located in the basement , literally the basement with no windows. It was not clear initially because of the lighting but there was no windows; however, that was not the worst part. There was a very bad (subtle) odor coming from some part of the room. We eventually found it coming from the curtains/walls. We asked for it to be replaced and not sure if it was replaced but the bad odor remained. Definitely not worth the upgrade. I am sure not all rooms are like this but please avoid the suite in the basement.

Concierge and door man were lovely! Beautiful property! Definitely check out the rooftop bar!

We were extremely pleased with the hotel location and amenities, but were even more impressed with the level of service that we received from everyone: front desk, concierge, baggage, the restaurant, and the bar. And not to forget housekeeping: housekeeping came by at least twice daily, and on special request as needed, and tidied up our room with fresh linens, towels, and still waters. It was the best housekeeping service that we have ever received. We highly recommend the Trafalgar St. James hotel to anyone traveling to London.

Stay here was amazing. Staff was great and very friendly. Very prompt to attend to our needs and requests. Location was perfect for all of our site seeing and shopping. Breakfast was also very good. We wil stay here again for future stays.

This is a fantastic place to stay. The staff go out of their way to make you feel welcome and to enjoy your time in their hotel. It is the small things, like putting a bottle of water by your bed when they come in, or closing your curtains in the evening, that make the difference.

Construction around the hotel is ongoing. We had a really hard time sleeping as we were on US time. The hotel itself was lovely and staff was wonderful. But we left there very tired after 3 nights.

We have not stay here since their renovation and the results were amazing. Great new lobby and restaurant area. Rooms are very comfortable and in a fantastic location.

Amazing location at the heart of London. Close to various districts, food and shows.

Convenient hotel easy walking to a lot of different attractions. Room was clean and quiet. Staff were very helpful.

Everything was exactly as I expected! Fantastic hotel with very friendly staff. The service was wonderful. Keep doing what you’re doing!

What an amazing location to visit London!

The property was centrally located. Staff was outstanding. Breakfast was excellent. Rooftop was only so-so and was booked because they allow outside guests up there which was a little disappointing. Overall, hotel was a very pleasant experience outside of the rooftop occasionally.

Great

I love this property! The hotel and amenities are beautiful, the staff are amazing and attentive and the rooftop bar is the best place for a late evening cocktail with a view of Trafalgar Square. Would absolutely recommend and will definitely stay here again!

Stunning hotel

We enjoyed our quiet, spacious room , professional service and good breakfasts.