We paid almost $500 USD for the room. When we entered it smelt old/smoke-ish. We breifly had my sister in law there who also noticed. The staff service was lovely but we booked the room for the jetted tub. When we went to use the tub, the one piece where water dispenses when the jets are on was COVERED in mold. We took pictures & let the desk know. All she said was "oh? Okay." She seemed nice but it was a lot of money on a room advertised for it's tub, which we couldn't use for safety hazard reasons and took pictures of to show front desk. Super unsafe. For $100 more we could have had a suite at the hilton. It was upsetting as we chose this suite instead for the tub.

There is no actual hotel lounge. Its just a steak house connected to the hotel and it was supposed to be open but it wasnt. There was rarely anyone at the front desk. Breakfast was good. Bed was very comfortable. Ice machine was broken on second floor. Very close to Lakeview Amphitheater. Would stay again

Was nicer expected

They're making a good effort. The mattresses could use updating. The breakfast was like the other reviews, not good. The.hotel was clean and the attached restaurant was great,a bit expensive but very good.

The property is close to the New York State fair however the staff is unfriendly, our room wasn't cleaned, stains on bed sheets, it was noisy in the room next to mine and the breakfast is terrible!

The place needs some upgrades bathroom door would not shut plus no microwave in the great location to go to state fair

We stayed for 2 days and no one made our bed and we did not get fresh linens

Nothing special, reasonably clean, breakfast in the morning just ok. And they literally triple their rates the week of the state fair so you pay 350 for a room that’s maybe worth 100. Hey.. you asked for my opinion, here it is.

The hotel has really declined in maintenance over the last year. I have stayed there about 10 times over the year and im disappointed in the maintenance. The past 2 months the ice machine on the 2nd floor has been broken. The building has a musty smell and our room last night had huge water stains on the ceiling and cracks. Went to the breakfast at 9:15 that was suppose to go to 10:00 and all food gone and everything cleaned up. Really disappointed in the hotel that has a restaurant with raving reviews in it and i have dined it this restaurant and its excellent. The 2 definitely dont jive

We very much enjoyed our recent stay at this hotel. Room was clean and comfortable. We really appreciated that a coffee maker and refrigerator was provided in room. Staff was friendly and helpful.

Too expensive for what you get. Pricing shot up because of state fair nearby Horrible breakfast

The equipment in the fitness center was in poor condition. The room we were in looked like it had flooded at one point. You could tell by the poor condition of the closet. I tripped over the lip of the front door when we got there. They wanted to charge me $30 for ‘early check in’ then were surprised that I said we’d wait bc I didn’t care about checking in early. That’s just when we got there. I won’t stay here again.

The front desk clerk had attitude and was very rude, had to ring bell multiple times to get attention in middle of the day. First floor hallway and room smelled horrible. Luggage cart was very unsafe to use. Bathroom sink drained slowly, I used at night and it was still draining in morning.

Great place to stay

Great

Very clean and nice people

The exterior and lobby were great. Hallways not airconditioned. Room A/C was turned off upon my arrival. Room was hot and stuffy. Front desk upon arrival ..unfriendly Housekeeping not offered unless specifically requested daily. No amenities. Nastygram in bathroom about requesting clean towels.

An easy walk to the pink lot to pick up the walking trail to the concert venue. On site restaurant is a little pricey, but worth every penny. Seriously. Nice upgrades to the hotel.

My husband and I stayed here during an event in Syracuse. The room for 3 nights was over $1,000.00. We check in and find there was no longer a shuttle service we planned to use. The hotel room was okay. Outdated but spacious. Smelled of smoke, several light bulbs out and the tub faucet was broken. Very few amenities but the on site steakhouse was phenomenal and probably the only thing this hotel has going for it.

GREAT PLACE, THE ONLY DOWNSIDE IS THE CLEANER / INSENSE SMELL IS VERY STRONG. I KNOW MANY PEOPLE LIKE THE SMELL BUT I WAS HAPPY TO BE ON THE SECOND FLOOR WHERE THE SMELL WAS LIGHTER