The property is beautiful with amazing Mountain View’s. It’s a little far from the city but makes up for it with the amenities at the resort. All the staff members I encountered were nice and helpful. Most definitely will stay again!

Our room could have been cleaner. Did not like the closet space. Bed was not very comfortable and disliked the sheets. Adequate space overall in room for 2 people. Quiet and no noise/sounds from neighboring room. May come back if in the area again.

The rooms are nice and clean the only problem we had was parking.

Loved the pool options

The room was ok We got there and checked in at 11 pm as soon as we checked in we still had to wait an additional 15 minutes because the rooms weren’t clean So then the lady gave me another room at the mountain villa and said we had to move you because the other rooms were not clean That room was another 5 mins away from the reception We had no escort 11:20 driving up in a pitch black driveway where there was no escort We got their and it was so loud their was an a/c or a machine on all night couldn’t sleep

We absolutely loved this resort! No need to leave. Breathtaking views.

The best service, feels like your in a beautiful resort in Palm Springs

Great location to relax, close to San Diego with a short drive. Nice pools and beautiful.

The location was the best part for us. We did not receive VIP amenities. In fact when we inquired about them our question was dismissed. We were greeted in a rude way by Bill. If we had not paid fir the stay we would had left immediately.

had a greeat time

Just a great close by escape!

I think it is good for Golf person only other than there is nothing to do! Crowded pool !

The shower and tub were visibly dirty at check in- an entire layer of filth in the shower had to be removed by the bride before we could use either. The bed sheets felt literally like a semi waterproof shower curtain liner. The A/C wouldnt go cooler which made the sheets all the worse . & the worst part- after clearly stating multiple times we were there for our wedding weekend- we were called at 9pm by the front desk- during what should have been our intimate moment after getting married- interrupted by an unnecessary phone call. Never in my years of working in a hotel could I have imagined a worse hotel situation for my wedding weekend. The best parts were the food on property and those working the food locations, as well of course the incredible staff at bello spa on site.

I recently stayed at the Hyatt Vacation Club in San Diego, and unfortunately, it was a very disappointing experience. Booking & Upgrade Issues When I booked my trip, I tried to upgrade my room about five days before arrival. Rooms were available online, and I was happy to pay extra. However, I was told it wasn’t possible due to “policy.” Even after escalating to the general manager, the only option given was to cancel with zero refund and rebook. I chose not to, and I’m glad—because once I arrived, the reality of the property was far from ideal. Check-in & Security The front desk staff were polite, but it quickly became clear the focus was on pushing timeshare presentations. Upon arrival, entering the property felt intrusive. Security stopped me for an extended period, asking endless questions as if I needed to provide proof of identity beyond reason. They even marked my parking spot to monitor where I was staying, despite my understanding that I should be able to move freely around the resort. Property Layout The resort is extremely spread out, almost like a small city. With eight pools scattered so far apart, you need to drive just to get from one to another—not at all convenient. Room & Cleanliness When I entered my room, it was dirty. Popcorn on the floor, no shampoo in the shower, and a smelly garbage bag left outside my door for three days straight. Even worse, when I called the front desk, I was told that cleaning would be an extra charge—despite the room being dirty f

I purchased 1 12 pack of beer and 2 waters 2 small bag of chips. I paid $ 65.00. Just saying. Bring your cooler and buy your stuff before arriving. Snacks, food, drinks are available but expensive. The breakfast place opens until 10am. We were starving at 8am so we had to drive out of resort 25 minutes out to an Ihop.

Parking was terribly, seems like people not staying at property was allowed to park. We had to park on outside of the property.

We love staying here with our family. There is so much to do for the whole family. Everyone is so nice. The rooms are huge. 100% value for the money. We can’t wait to come back.

What I really appreciated about the hotel was the security being front and center at the gate and attentive. It gave a safe atmosphere. The biggest disappointment with my hotel room was my shower from the water heat not even reaching lukewarm and the floor not looking clean or scrubbed down. It still had remnants of previous guest hair in the shower.

Great place!

Nice property well equipped