Quality Inn & Suites Pearl - Jackson

Explore Quality Inn & Suites Pearl - Jackson
8.4
Very Good
From 1,001 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.4

Traveler Reviews Quality Inn & Suites Pearl - Jackson

Number of reviews per page
20
40
Top reviews
Joseph'
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and great breakfast fare. Older but updated facilities. Great place for a overnight while traveling.
Sheron
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was great all around
Jordan
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel overall looked nice but, after going into our first room the floors were dirty and there was a dead roach on the wall. We told the front desk about the issue and they gave us another room. This room seemed to be ok. After leaving the hotel for a few hours upon arriving to our room we found another roach in the open closet area and decided it was time to go. On the way out there was another roach in the main walkway heading out of the hotel. This place is in desperate need of a deep cleaning and exterminator service. Staff was friendly but this does not excuse the conditions. I was able to get a full refund from the hotel. However I was 4 hours away from home but, decided to drive home instead of sleeping in a roach infested hotel or paying for a few hours in another hotel in the area.
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Richard
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible
Tamra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was friendly and the breakfast was good.
Tamra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was friendly and he remembered us from the week before! Will definitely make it our midway stop on the way to see grandkids!!
Kim
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice hotel. Easy to get in and out of. Staff was really friendly.
James
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They are always neat and clean
Dakota
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

First room we got in literally was not even cleaned, tv was on, towels were all on the floor in the bathroom, sheets definitely looked like someone had slept in them. Second room was a “non smoking room”, lol that was a joke, smelt like cigarette smoke and had smoke ALL in the hallway. Finally the last room we got in was decent, but bathroom was dirty and it just stunk SO BAD. Used to be our go to hotel coming from out of town but we will never be back.
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Tonya
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was driving from Tennessee to Texas and stopped for the night with my kids under 15 y/o. We checked in and went to our assigned room. Once we entered the room it smelt like cigarettes and musky. We went downstairs to tell the clerk. She asked a few questions like "did i smoke" "did i mess anything up in there" both were a NO. She said she had to go check before she could do anything for me. When she got back, she told me there is no smell and how i was lying. This was done Infront of my kids! I asked for a new room and received the next room down and eye rolls! When we entered into the next room, the smell was faint but it was not giving me any breathing issues. The room was NOT stocked with toilet paper or soap. We had to ask for it. They stated a pool... it was nasty! So gross. There was breakfast. No issues checking out. Besides the ash tray smell and rude clerk, i would stay again.
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Marcus
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The parking lot was horrible. Pot holes everywhere. Limited parking spaces. The upper shower area had human hair, and orange stains.
Nadine
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The desk clerk was very personable and was willing to answer all of our questions.
Michael
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Went to check in and the clerk stayed on his personal phone the entire check in process, I think the only time he actually talked to me was to say room 201..other then that he stayed on his personal call. The room had a broken counter in the bathroom, the entire room smelled sour, and the sound of foot traffic through out the hotel went on through the entire night..as far as the sound I understand not much the management could do but would be nice if they at least reminded quests in the late hours to lower tones. Really only needed the room to sleep but that seemed impossible due to the noise. Won’t stay here again and will just fork out the money for a better option.
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Crystal
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Accommodating, clean, comfy, great internet for a hotel, plenty electrical outlets, plenty of breakfast options, quiet, organized. “Evi” was very helpful at front desk multiple times. We paid more to stay here than we do for hotels, but it was highly worth it every penny. They are a great example of how and what a hotel should be.
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Mari
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms was ok. Had a strange stale smell. And kids running up and down hall. But ok for 1 night. The front desk was unfriendly. I walked in and he didn’t greet me or anything. Said “ID” so I handed him my ID and he made my keys without any more questions. Handed it to me and my ID. So I asked “can I change my card on file” he said no I already charged you. I have worked in hotels my entire life and I know he could have switched the card on file. But instead he was just ready for me to leave the lobby so he could continue to be on his phone. Hospitality isn’t a thing anymore I guess. So I just accepted and left. I probably wouldn’t book again.
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Denise
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not bad for the price. It was clean but the parking was a little difficult (not much parking space). Overall, I would stay at this property again and would recommend.
charles
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good place
BYRON
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Just wasnt what i expected or use to. Staff wasnt that good, room service came after 3pm which was inconvenient. Staff could have been nicer
Kandice
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Dirty tub and dirt on the couch and the AC not working. Had to move rooms. Halls have a stench.
Gladys
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Poor customer service. Request some towels and we were told to bring the dirty towels before they give us a new one.
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