Servicios de conserg valet parking

Great location.

Excellent service from checking in to checking out my favorite place for a small getaway

Second time at this property and the stay was great. I was able to visit more dining options and I can confirm there are a lot of great eats around and in walking distance.

Our experience at La Quinta Real was very disappointing. The room we were assigned was in poor condition: the towels were old, the furniture was worn out, and the carpet was dirty and stained. I had to call three times before someone finally came to clean. It’s truly a shame to see such a beautiful hotel being neglected in this way—it’s no longer what it used to be. Out of the four nights we had booked, we ended up canceling and moving to another hotel. I mentioned all of this to the front desk agent at checkout, who said he would inform the manager immediately. We went to have breakfast and later returned to ask if the manager had checked the room, but the agent only said he was “in the process.” We then sat in the lobby for a while waiting for our transportation, yet the manager never appeared to introduce himself or address us. I made it clear to the staff that I would share my experience publicly if no one followed up with us—and since no one did, here I am sharing my review. Sadly, La Quinta Real has lost the charm and quality it once had.

Very nice property, with attentive staff and an excellent location. However, the property would benefit from improved maintenance. I have stayed here in the past and can notice a decline in upkeep. There was no minibar in my room, and we had to request one because there are not enough available for all rooms. The thermostat in the room needs an upgrade, and the bathroom could use a renovation. With these improvements, this could be the best property in town.

Very dirty, NO COFFE IN THE ROOM

Good stay overall

Urgent to work on some renovation around rooms and dining areas.

Nada

I got the Clase King room. Linens smelled like vomit. I ordered puree de potato for my 1 year old daughter and it had big chunks of potatoes. She spit them out. The floor was very dirty . I told the manager and they changed the sheets but only upon request.My daughter and wife both got big bites and maid didn't bother to throw our garbage in the room or restroom over the weekend. The building is classic and nice but the personnel needs a good revamp

Great hotel amazing decor and service and super convenient for shopping just loved it

Muy sucio y viejo

The hotel was clean and the room was spacious and beds super comfortable. It’s a bit old and could use some maintenance, but the great location made up for it—close to lots of shops and attractions. The bar was pricey, but overall, I’d definitely stay here again.

This used to be one of the best, if not the best hotel in Monterrey. It is outdated, needs a lot of maintenance, and worn off. The first 2 days no hot water for showering, the illuminated mirror was not working and we asked for a new one, never changed. The first day our room was not cleaned or serviced. When asking for more towels, it took a lot of time, and only brought us two (we were 3), telling us for the moment they have not enough towels. No one helped with the luggage when we arrived and you have to go down some stairs to get to the elevator, so people with disabilities would have trouble. The water pool was cold. They told us the water heater was not working. I have stayed here many years ago, and nothing compared to this unpleasant surprise for a “five star hotel”. The property feels with abandonment, short of staff, and even the staff seemed unhappy doing its job. Although the location is 5 stars, there are a lot of other upscale hotels in the surrounding area, less expensive and newer. Next time in Monterrey I won’t stay here again.

El personal muy atentos, muy amables, las housekeepers muy bien, hacian el cambio de sabanas diariamente y todo limpio en los baños, pero las condiciones del hotel dejan mucho que desear, le falta mucho mantenimiento, las alfombras de los pasillos y los cuartos olian a drenaje ademas de que estan demasiado sucias, se percibe mucha humedad en todo el hotel, y pues como digo ya adentro caminando por los pasillos huele mucho a caño. Por favor dueños o encargados de la quinta real, se necesita mucho mantenimiento, cambien las alfombras por alfombras nuevas, esas que tienen aunque las laven estan demasiadas percudidas y en muy malas condiciones.

Just because its next to a Safi doesn't make it a Safi… save yourself the time and go somewhere else the floors smell good coming in and the bar is nice but as soon as you take the elevator up its smells like mold and dampness.. this is the worse hotel i have ever stayed at there were diapers under the beds and toe nail clippings already the night stand, also the bed sheets were stained with multiple colors of red and brown literally gave us an itch, we didnt even ask for a refund and just left to look for another hotel to shower with how bad this place was. NEVER AGAIN! After just coming out of surgery i felt i was going to get an infection with how dirty it was. Also there were diapers underneath our bed..

I enjoy the rustic look. It was a very classic feel. The location is unmatched. It was so convenient and I didn't have to go far for a great meal.

El hotel está muy descuidado, había poco staff y tardaron más de 12 horas en atender una petición, era un muy buen hotel pero ya pasó su tiempo. Costo beneficio terrible

Truly 5 star level hotel. Great architecture and a colonial gem in the main Monterrey shopping area with a slew of restaurant options. Approx. 15 minutes to Chipinque National Park for ridiculously good hiking.