This trip was a big deal to our family. We choose your hotel mainly due to the hot tub in the pool area. My daughter was a finalist out of hundreds of Missouri teens. She has spent 8 months and most of her summer studying. We were looking forward to relaxing the day before the big competition. Very disappointed that the hot tub was down and appears to have been for a long time. No communication, no offer to discount our stay or a room upgrade ect. We also didn't have any hand soap in our room it was empty. The room was nice but over all the hotel was crowded, hard to get around without a property map, and dusty in many areas. Breakfast was good, it was quiet, and we enjoyed the pool.