Got to destination no reservation so upset..had to scramble for a place. To stay

We had a renovated room, however it had a smell of urine in chair or ac unit. Stains on desk chair. Place is run down.

Was great

Only downside is the pillows are quite small but that is a personal preference. It’s clean. Convenient. Breakfast is okay. Not four star but not the worst. Overall positive experience. This is our second stay here as a halfway point to college.

The hotel was clean. The staff was friendly, and housekeepers would accommodate service requests. The Italian restaurant next door was fine, and the Chinese food across the street was great. Two excellent dining options. Chinese was a take-out option, although there were two tables inside if you preferred to dine in. Stewart's a 7-11 style store is walking distance, along with a 24-hour laundromat if needed. Highway 890 to 90 or 87 is 4 minutes from hotel

This I came to see family. The hotel is conveniently located near the thruway, near shopping and plenty of places to eat.

Staff was very friendly and helpful. Hotel is an older hotel that has been refurbished. It was clean and comfortable. the breakfast was decent.

Broken chairs almost fall off

The staff were nice and friendly. The room was cleaned every day, beds made, and towels replaced. The building itself had a strong scent. It didn't smell bad, but it was too strong and made my nose numb. It almost felt like you could taste the smell in your mouth. The worst part was the room. It smelled moldy and humid. When you lowered the room temperature, the smell was tolerable, but once you put it around 70, the smell became unbearable. We were sleeping under the sheet to cover our noses for the night. We guessed the AC air filter needs to be changed because that's where the smell was mainly coming from. The building itself looks old, especially since there's no elevator. So the smell might not entirely be due to the air filter. The carpets weren't the cleanest either. The sudden change in air quality, going from an overly strong scent to a moldy, pungent odor, was terrible. If you have a sensitive nose, then this definitely isn't the place for you. We didn't ask for a new room because we were only staying for 3 nights, and we didn't spend a lot of time in the room. Also, I don't think the other rooms would smell any better since they're still in the same building with the same utilities. If you're someone who enjoys lounging around in your room, then definitely book somewhere else.

We were only there for one night but the hotel is very clean, the staff are very friendly and the beds were comfy!! My next time down this way, I won’t hesitate to stay again.

Only down side, there is no elevator which was inconvenient as I had injured knee.

My stay was excellent the only problem I would say is the carpet, and some of the bed linen really need to be replaced. I always bring my own beddings. The staff was excellent all around, very friendly, and helpful. The room was clean, and the bed was very comfortable. I was so comfortable I stayed an extra day.

Staff was wonderful Jen on the front desk was friendly always said have a good night as you walked by. Breakfast was good rooms were clean pool was nice

The staff were very helpful and the room was clean and comfortable

While this is an older property, it was updated beautifully. My room was huge.AC WAS CILD! NICE! Breakfast was good and included. Cleanliness was excellent! Price was the best!

good stay

Had a room near the center staircase leading to parking in the back and not a lot of traffic. Hot and cold food options were good, Bed was comfortable. Everything worked in the room. Furniture in room was old and dated. Desk was warped and there was a crack in one of the legs. Lamps were dingy yellow. Plenty of parking.

Great customer service, the room smelled of cigarettes.

My rental car was not available and I couldn't get to Albany. It was non refundable. I asked for a credit to use the same value in the future (not get a refund) and they flat out said no. Most hotels with work with you when there is an event beyond your control. For example, The Homewood Suites in Mahwah, NJ once gave me a credit because my car was in an accident and I couldn't travel and the Days Inn near Winston Salem, NC gave me a credit because of the flooding last September and we could only stay for one instead of two nights. These guys had no sympathy and therefore I have none for them

Jen at check-in was great!