GREAT

The front facing staff were, with one exception, very friendly and helpful. We had adjoining rooms and in both of the bathrooms the paint was peeling off in parts, the shower pressure could have been better as could the quality of towels. The bedroom areas were both nice after benefitting from some upgrading work, although the house keeping could improve. The supply of food was very generous but a little repetitive, one of the a la carte choices was first class, and for us, the drinks were good. On the whole, we had a very relaxing stay which I would rate as average, nothing awful but nothing amazing either. There is obviously a programme of improvements underway with the property and once completed this will enhance the overall experience of guests.

This property was beautiful and the food was amazing. The staff were very friendly and there were activities scheduled daily to keep the resort guests engaged and having fun.

An average 3 star hotel even though they like to think they are more. I expected more from a Savoy hotel. Staff was very miserable and acted like they hated working there. The food was mediocre. So was the entertainment. Overpriced for what it offers

Reception staff were very friendly and helpful. We had a problem with the third single childs bed and they went out of their way to help sort this out for us. Even got a brand new single mattress! The resort entertainers were enthusiastic and always smiling. Would definitely recommend to families as all is made easy for you.

The speciality restaurant was great and staff very helpful

Needs an update, especially the bathroom tiles.

The hotel staff was very friendly and accommodating. Food was pretty good (didn't like the themed night buffets, like mexican food served in Portugal). Also the Reservation restaurant is nice, but their menu as inclusive food, and anything outside of that you have to pay (didn't like that we were not notified of this beforehand). Rooms were nice and AC works very well ! Although the beds were super hard ( I weight 248 lbs and could feel the bed springs in my hips and torso side). All in all, i give it 4 out 5 stars !

We arrived late in the evening after our transfer from the airport. The resort had arranged the transfer for us and the driver was waiting at arrivals for the 8 of us in our group. He was great and gave us a bit of a tour on the way to Calheta. Our reception at the resort went well and the woman on duty made sure we got down to the buffet before it closed. She was very friendly and attentive to our needs after a long day of travel. Our rooms were modern and clean and cleaned and tidied well each day by the cleaning staff, The buffet was great with a large selection of food items. Drinks at the bar were served quickly and were good. The "drink of the day" by the pool was excellent on the 2 days we had them. The resort is in a beautiful location, nestled below a cliff. There is a public beach next to the resort which has great sand and water access. Evening entertainment was fairly low key but pleasant as we enjoyed the evening by the pool while listening to a musician or watching the dancers. We had no complaints about the staff at the resort. They were friendly and did their job well. All in all I would recommend staying at this all inclusive Calheta Beach Hotel on the beautiful island of Madeira.

Great location, beautiful beach right next door

Cruise ship equivalent, with entertainment nightly and activities/ games during the day.

Worst experience I have had in 25 years of travel across 50+ countries. My room was disgusting, I paid for a suite with an ocean view and was given the equivalent to a motel 6 in a small town with no view, no AC, and the worst access to food I’ve ever seen. I paid $3k for this… it was so bad I left after just 2 days and they refused to refund me even though I bought a room that was NOTHING like what I got. Do not book.

Overall good hotel, good all-inclusive selection, view to sea and etc., but gym is terrible condition.

Lovely hotel with great food and friendly staff

Not what we were expecting from a hotel that sports the name savoy the hotel itself was very clean and tidy the food however was terrible by the time you had made your way around the buffet your food was cold, mostly consisting of low quality high carb foods the juice was so watered down they were indistinguishable from each other, the evening entertainment was so loud one night it sounded like a football stadium, nowhere to go to have a quiet drink. And the restaurant had no dress code and allowed the children to run around sticking their hands into the food mainly the ice cream no parental control, it’s billed as a four star but overall is no better than butlins. Certainly will not be returning to any of their hotels and certainly would not recommend any one to use them.

We had a relaxing and lovely time. The views of the Marina, the pool, the ocean and the beach and Cliff were stunning. The a la carte breakfast Royal Eggs were insanely good.

A very relaxed ambience at rhe hotel. Staff were always helpful and responsive. Front desk staff were helpful with ideas for trips. Main plus for us was safe beach / sea access right next to the hotel. Slight downside was the room was dated, bad lighting in the room. And no proper coffee available other than at the bar which opened in the evening. Overall we had a really nice stay and would consider staying again.

Our time at this resort was absolutely amazing! We were a little worried because of the mixed reviews but we had a great time. Some reviews said that the food was horrible, but keep in mind you are booking a fairly cheap all inclusive resort so you can't expect Michelin star dining. As not food critiques, we thought the food was great! We were worried because we saw in reviews that the all inclusive package doesn't actually include ALL food and drinks, however, everything is very well labelled on menus so you know what is included. The staff also always mentioned what was included in the all inclusive. The buffet is completely included, and the other two restaurants that you have to reserve state on their menus what you can order. Reviews said that only pre-mixed cocktails were included, but the list of drinks available was very extensive. I have put a photo of the all inclusive drink list on this review. The staff was super nice, the room was clean and we had booked a double bed, but it was huge, more like the size of a California king. There was entertainment every night and daily activities that were free to participate in. The saunas in the spa are also free to use, but booking a massage is extra. We took a Bolt to and from the airport and it was only 40 euros each way. All the beach chairs on the resort are free to use, but the ones on the beach cost 2 euros for a whole day to book (we didn't feel a need to do this).

I was offered free car parking for my 4 days in the multi storey

Absolutely amazing food and choice. Great service and drinks selection included including premium brands of selected spirits. Hotel was spotless. Staff extremely friendly and thoughtful. Great entertainment throughout. Thank you