The property was along the water and beautiful. The breakfast buffet was incredible.

The hotel overall was nice and breakfast was excellent. However, we were travelling with a child and there was no place set up for her to sleep when we arrived. We called down to reception and asked for the sofa bed to be made up. Staff dropped off bedding but did not make up the bed. Once the sofa bed was made, there was very little space to manoeuvre around the room. There was also loud, thumping music being played at an event downstairs until around midnight that made it difficult to get to sleep.

Very poor and dated decor and 'vibe'. 'Musik' everywhere including loudly from pool areas from exactly 8:00am every morning to wake you up. Noisy building work going on at front door which twice started at 5:00am. food was indifferent, decor shabby and from a 1980 time warp. It was in a convienient location and the views were good but the 'pool area' noise and building work ruined it for us.

Perfect

Great breakfast fantastic view of the sound, nice spa, really enjoyed the 37° baths -definitely be coming back again!

Like - The setting on the water with views of Sweden. Wine bar. Spa. Ability to elax. Didn't like - parking was problematic; it was difficult to find a parking spot anywhere near the hotel on multiple occasions. We also believe we sustained some damage to our car while parked. We notified you of this via email and have yet to receive a response.

Amazing place!

Awful casino no parking construction spoiled all views

The hotel is very nice and the staff are friendly and helpful. Some things were surprising though in a hotel of this quality - the curtains not being of sufficient quality to keep out any of the bright sunlight, the only way to turn on the fan was by climbing up on the bed, the tv remote not working. A bit disappointing in a hotel at this price point.

Lovely location and great service. Only negative was that my room wasn’t ready for check-in at 3pm as promised which left me little time to get ready for my event. It is a big hotel and there is lots of guests so expect queues for checkin, bar, breakfast buffet etc I would stay again and try the spa facilities next time.

Super cozy getaway, great atmosphere, friendly staff. Couldn’t ask for anything more.

Rooms in old part of hotel are not as nice. Pool facilities not included in rate and no discount given to hotel guests. Very expensive

I had a reservation for just one night, which turned out to be enough. The room wasn’t ready until 40min AFTER check-in (3pm according to their own instructions), so I was asked to just sit in the reception area until the room was ready for me. When the room was ready, I was not offered a free drink at the bar as all the other guests, whom I could see and hear from where I was waiting, so I asked if I also qualified for a free drink. I got one, which was only valid that same evening, an evening I already had plans for, so I had no use for it after all. My room was down the hall from the elevator, a very frequently used elevator, and not only could I hear the door opening and arrival sounds in my room, the whole room shook when the elevator when up and down -it was very difficult to fall asleep like this. Also, weirdly, the thin top mattress just below the sheet was at least 30cm narrower than the mattress which made a ridge where I had to sleep. On the up-side, there was a bottle of wine in my room -to compensate for the construction noise outside my window -but no glass-so I had to drink it out of a coffee mug. In my opinion it is also very late for breakfast to start at 7:30am on weekends, most other hotels I stay at breakfast is available from 6am every day of the week.

The hotel is beautiful, well maintained, very clean and the view and access to the beach are incredible. We had dinner at 1861, the food was delicious and the staff were very friendly. Our room was nicely decorated and very spacious; the only thing that I didn’t like was the blanket, even though it was very soft, it was too thick so we couldn’t sleep very well.

Weather was amazing and this hotel is right by the ocean front with beach chairs, beach volley, SUP and other activities to do. Perfect for a little cool-off-getaway.

fantastic hotel, I must say the 1861 was the high point -- excellent restaurant in every way -- would most definitely stay there again, an absolutely great place !!!

Exquisite!

Great location, very friendly staff good free bycicle rent fantastic breakfast

Service at reception was very indifferent, especially considering the cost of the rooms.

We really enjoyed our stay. The room was large and comfortable. The breakfast was better than most hotels and the service was outstanding. We have tried other accommodations in Helsingor DK and this is the one that we will stay at in the future.