Overall the hotel was a nice pleasant place to stay. The staff were mostly friendly and helpful, with the exception of a couple of the dining staff. The bedding was clean and the rooms were generally well kept. Cleanliness only got 3 stars as there were a few things that needed attention. The bedding was clean but a couple of the towels were not. The shower could benefit from a bit of a scrub and I had to wipe down the doors and handles as they were a little dirty. If you are hiring a car, then be mindful there is limited parking at the hotel. It is all on street and is generally full. There is a large, free parking lot at the top of the town that has a lot of space. Approx 10 min walk. There are lots of evening dining options in the main town, along with plenty of shops. All just a 10-20 min walk. The ice cream shop, Berry’s, is worth stopping at. Divino and Iberico’s were both good places to eat. Be mindful that smoking is allowed at most of the restaurants and so for a smoke free meal you need to sit inside, or visit one of the few none smoking restaurants (Iberico’s is one of them). If I return to the north of Tenerife, I would definitely consider staying at this hotel again.

Lovely resort like hotel, breakfast plentiful, rooms clean, staff very friendly and helpful, steps from bus stop, restaurants, super markets and stores as well as tourist attractions

I had breakfast on day one of my stay was mediocre. Had breakfast outside next day but being a hot day I went to breakfast hall in hotel to top-up my water bottle with drinking water. I was stopped!!!. Staff saying it's prohibited.

The room was very clean and spacious,we were self catering not much room in kitchen area a chopping board would of helped for preparing food but other than that very nice

Very quiet, clean and nice place

Good all round.

I went to have a relaxing time and that's whati got, the staff were friendly, place was clean, guests also cool, no yobs hanging about at this place

Stayed 2 nights and had poor sleep on both, one directly caused by the hotel processing a very early alarm call to the wrong room! The bathroom is only suitable for small children as the design is so poor that you cannot enter without banging your hands and you have to open and close the door to access the toilet which is very low and positioned so that you have difficulty in avoiding banging your chin on the edge of the vanity unit and banging your hand on the loo roll holder

This was my 5th stay at this hotel and they never fail to impress. The room was spotlessly clean daily, the bed is large and super comfy and the breakfast selection is vast, so something for everyone. I will return again in the future I hope!

Everything was good

This is our favourite hotel in Puerto. Very friendly and helpful staff. We had an early check in and late checkout when we requested them. Clean spacious room and great pool area. Highly recommended!

Great stay

Very central at the pedestrian zone

Schönes Hotel mit freundlichen Personal. Wir haben uns wohl gefühlt.

Muy buenas

Me pareció un hotel muy bonito, muy limpio y acogedor y muy bien situado, el personal del hotel me pareció excelente...lo recomiendo; para mí ha sido una grata sorpresa tanto el hotel como el sitio...

La dificultad para aparcar, aunque eso no es culpa del hotel. Pero si importante tener en cuenta

Great Pool, perfekt Location for walking to the center and the one Beach where we went. Probl3m for the Beach is its not possible to swimm in the Ocean because of the constant big waves. The food was good, not so many choices but ok for 7 days. The drinks at dinner time we need to pay extra, that something that we didn't knew. However the Hotel is good and a would come again if a travel to Puerto de la Cruz someday again 🙂

The hotel is very nice and have relaxed atmosphere. It is situated close to the old town so there are restaurants and shops within short walking distance.

Il San Borondon è un bel complesso. La piscina merita una menzione per la pulizia eccellente durante il nostro soggiorno. Molto comoda e molto disponibile la reception 24h. L’atrio è accogliente e vanta libri in varie lingue oltre che carte da gioco. È possibile prendere contatto con i taxi per le proprie escursioni direttamente tramite la reception.