Staff ia very friendly. Breakfast was included with buffet style. Accessible to beach, restaurants. Location is convenient. Second time staying and I will return.

We had a wonderful time at the Emporio. The staff were great, helpful, and friendly. The property is comfortable, clean, and the restaurant (brunch especially) is great.

The staff were very friendly and professional. Monica the waitress was very attentive and friendly. The location is excellent!

This hotel has to be one of the most disgusting I have ever stayed in. From the smell to how dirty the room was. We booked for 3 nights but only stayed 1. The smell was horrendous, the bathroom was disgusting. The manager and Expedia did nothing to refund us.

Best location in Mazatlan

Pool are was dangerous need to make it safe

Excellent value for hotel. Spacious clean room. Friendly staff. Pool and beach front. Central to tourists attractions.

Great property everything you need within walking distance.

Walking distance to everything, very accessible, lots of food choices nearby. Friendly staff

The bathroom is very. Nasty is very dirty

Friendly staff. Nice pools

It was in a very convenient location. The staff was friendly.

Muy limpio el cuarto, todo el personal muy amable, la comida muy rica los meseros excelente, especialmente Ashmira y Ernesto , muy bellas personas

The place was nice,clean,and friendly staff. Location wise is perfect .

Nice

Excellent hotel with pools and near the beach and stores

😍

My wife and I stayed for a couple days second week of May 2025. We originally had reservations at a different resort after doing a lot of research prior to coming here. We decided to switch to El Emporio after some friends decided on joining us and recommended the area “zona dorada”. While we did make the best of it, our stay was not to expectations compared to other resorts in Mexico we have stayed at. The food was good. First day we ordered a la carte and what we ordered as good. Subsequent days we had the buffet. The first buffet the girl made some delicious omelets. The second day it was another girl who had no clue how to make an omelet, it ended being more like a scramble. Not a big deal, was still good. Overall, good food choices with all kinds of flavors. For some reason, I really enjoyed the oatmeal the best. Now the issues, we reserved an “ocean side” view. And yes, we had a view of the ocean from our windows, but, our room was at the front of the hotel which was the furthest from the ocean and closest to the street. As a result, we heard the traffic and outside noise all night. The water went out on us while showering on the second day. Was able to barely finish with a trickle to get the shampoo off until it went out completely. We let the front desk know and the receptionist stated it was odd and to let the maintenance staff know. I was a little surprised because I expected for her to handle, not I. Not a big deal, went about my day. On our last and 3rd day, the w

Elevator issues for 2 days.

Very relaxed vine