Location

This hotel is close to the train station and the city center. The rooms are nice, and it is close to everything without being too noisy. Highly recommend.

The hotel looked much nicer in photos. The style was great minus the condition of the entire place. It was very cheaply redone, just a new paint job/wallpaper, and newer but very cheap and poorly styled rooms. The bathroom was the worst part given the sloped floor which has clearly led to water damage all along the baseboards which were peeling off and crumbling apart. Same thing for baseboards in the room actually, and the floor panels were popping up as well.

bad smell from bathroom, fly, mosquito in room

Service was great.

We only spent a night but it was very comfortable. The only thing was that there was not a kettle in the room

Excelent service

Very good location. Close to a parking garage. The rooms were clean, cozy and the bed very comfortable.

Exceptional hotel, great location, great price, stylish... highly recommend

Very well-located hotel, very close to the train, and very clean. The only issue is that the shower is quite high for elderly people.

Convenient location close to main town and train station. Lots of restaurants and theaters. We came during the Avignon Festival so it was fun.

Beautiful historical property

If location is your primary objective in Avignon, this hotel works. If you want customer service and clean accommodations, this is NOT IT. We originally booked for three nights, paid ahead of stay, and because we could not get a train back to Brussels on the last day, we had to reduce our stay to two nights. We inquired about a refund for the one night weeks ahead of the trip and heard nothing from the hotel. During our stay, upon entering the room, the small was horrible. Giving them the benefit of the doubt, we didn't report it. The next day, upon returning from a tour, it was unbearable (sewer aroma). We called the front desk. A young man appeared with a spray bottle and confirmed the smell. He offered to move us but they were booked. I asked about the refund for the third night and we would stay in the room. He said yes and would leave a note about the room conditions. Needless to say, the woman at the front desk said they didn't do anything like that and would not even discuss. Handle it via email, she said. I did, and still no response. The photos of the hotel (lobby, bar, entrance) are real. I paid $1300.00 for two nights (three night booking)at a hotel that would not even discuss issues. Terrible customer service. This is one reason (for cancellations) I use Hotels.com. Now, I'm reconsidering this as well.

Booked two rooms - one for myself, one for my parents. They were in the same category. My room was a fine size. My parents’ was even better - there was even a little foyer and the bathroom was big. No restaurant (except for breakfast) and no one ever manned the bar. But there’s a restaurant right next door that’s open late, with delicious drinks (including mocktails). Staff were friendly and let me practice my French on them.

Great staff and location

Very friendly staff. Good rooms, great access to the city

Great central location

Excellent location for the train station. Hotel was great clean and friendly.

Great location in town and very helpful service

Conveniently located, staff friendly and helpful, room rather basic…