The hotel, was very spacious, welcoming and clean. Staff were very pleasant and helpful. Pool area was spacious and clean, couldn't fault the place. Great for families. My kids a older now and found plenty to do while on site and in the surrounding areas.

Room was pleasant but not spotless. Grounds are lovely and food and drink reasonably priced. Good quality large and varied buffet breakfast.

Privilege is a must. Sky bar is exceptional and overall additional amenities are worth additional cost.

When we arrived we were really impressed with Lobby and pool area - it’s a beautiful hotel. Check in had quite a big Q - not sure why they haven’t introduced on line check in as that would have made the process quicker. Rooms are a little dated but very clean with plenty of storage. No water in the room and we didn’t see any water filling stations - which is disappointing for what we paid. There’s loads of sun loungers and a lovely heated pool - we had to pay a deposit of 40 euro for pool towels which I think is a bit much I’m sure guests staying in this hotel are not looking to steal the towels - haven’t experienced this in similar hotels elsewhere. We were half board - food was ok - breakfast was best but we never tried dinner. Overall the location is great - the staff are lovely and the pool areas are really nice!

The staff offered an excellent customer services

The hotel and grounds are beautiful. My first room was exceedingly average - aging decor, smell of ?old cigarettes lingering, some mould in shower. I reported in the morning that there was an issue with the shower water going hot and cold, reception staff were really helpful in upgrading my room which was much better. However, there were ongoing issues with shower also in new room not being very hot - I must have made seven phone calls in total to reception.

Absolutely beautiful settings and the staff cannot do more for you! The only thing that I haven’t experienced before being all inclusive is that you have to use the same pool towel for the duration of your stay unless you pay €1 per towel per day to change it. Other than that highly recommend

Amazing hotel everything was perfect apart from the food options, wouldn’t recommend if you hate fish, aswell as breakfast isn’t the best variety it’s the same thing every day.

Lovely maintained gardens around the hotel and scenery next to the beach in general - great sea views from the Privilege room. Nice dining (buffet) area outdoor and indoors (El Jable restaurant). The pools were great. Very happy with our stay (1 week).

The staff were friendly and the choice of food was outstanding. There were enough sun beds and five pools. The pool ranged from one suitable for toddlers up through one suitable for parents and slightly older children to two deeper pools suitable for more relaxed enjoyment. A beautiful beach was about 5 minutes walk away. Good entertainment also!

Property was good, some staff service not the best. Diversity training required as we were made to feel like we were at a place we were not needed😞

Very nice, definitely recommend!

Hotel is really nice, the beds extremely comfortable. Plenty of options for breakfast, lunch a bit repetitive but still nice. Only negatives are the aircon in the room was not good at all and the sun loungers are uncomfortable as they are just metal with no cushion (unless you have upgraded to the privilege package) Overall a great hotel for a great price.

We treated ourselves to a night here while visiting my mum who lives more inland. I remembered how kind and friendly the staff were the previous year when we had a day pass, and they were kind again this year. Our standard room was gorgeous with a huge balcony that the older kids loved. Beautiful grounds, but only one warmer pool..nice chilled out vibe. Felt classy and no queuing for anything, food and drinks of good standard.

My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service. The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points. The food was very average and not up to the standards of other H10s I've visited in the past. I would not recommend this hotel, there are others that are far better and that take customer service seriously.

The rooms are incredibly dated, poor standard of finish, carpets worn etc - very different to the nice lounge. For the money, very poor value.

Was great stay, good location , by coast. Nice walks. Beautiful I will be definitely back 😊

From the time we arrived the staff was amazing the hotel absolutely beautiful spotless clean so much to do amazing swimming pools enough sunbeds for all staying there restaurants and food beautiful just so happy with it and we definitely be back there again.

far too many steps, hardly any convenient lifts not good for disabled food varied and very good not good value for money

Stay was good overall. Had some small issues at check in but they were sorted. Great hotel for family and chill out holidays. Room cleaned every day, great staff. Interior updating going on presently.