5.8
Fair
From 1,000 reviews
Cleanliness

6.0

Room Comfort

5.6

Location

6.2

Service and Facilites

6.8

Traveler Reviews Cassandra Hotel

Number of reviews per page
20
40
Top reviews
Jacqui
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were fantastic and very helpful, especially when we had problems with the WiFi. The room was clean and well presented. Once the refurbishment is completed I am sure the property will look absolutely fantastic.
Declan
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed our stay and the staff were very friendly and helpful.
Dawn
icon-Family
Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Didn’t like the limited essentials like coffee, sugar & cream! We love our coffee but was only allowed one pack (2 very weak cups) a day
Robert
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Way over-priced. Hotel was taking advantage of Air Canada strile and raised rates exorbitantly. This is a one-star hotel, in an out-of-the way location.
Daniel
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Handra was absolutely an amazing host and front desk receptionist. She was so friendly and welcoming and showed us everything we needed to know. She even gave us recommendations for local restaurants. The room was so clean and comfortable. Highly recommend this place and we hope to come back!
Eduardo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

They have a very accommodating and helpful staff.
Timoteus
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

.
Rob
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great service , and staff was friendly .
Simon
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Property is not how it is currently advertised. The whole building is a construction site, with plastic coverings over doors and halls. The carpet is covered with protective plastic. They are doing a major overhaul but have not advertised the fact. My room was in very poor condition - paint chipping off the wall, odd fastenings in the bathroom holding the mirror up. My window looked out onto rubbish below.
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Olena
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

There were slightly different expectations.
Craig
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful rooms, comfortable beds and first hotel I stayed at where the access codes to the rooms and hotel after hours is texted on your phone instead of a physical key card
Daniel
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

as basic as it get- lots of broken items, expensive, staff working with broken items
Naz
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff was very nice and accommodating
Brandon
icon-Leisure
Leisure
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

BE ADVISED DO NOT BOOK THIS HOTEL. They are scammers I booked & paid for a room through Expedia & when i got there to check in they said my visa card wouldn't work for their refundable damage deposit. They refused to even run my card & kept insisting i give them a different credit card. They told me that even though I paid for the room they wouldn't give it to me until I gave them a different credit card. So I left & wasn't able to get refunded for my room that I didn't even step foot in. The place looked pretty rundown anyways & I was only going to stay there because of the cheap price, lesson learned.
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Travis
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Bad bed old bathroom
Richard
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great stay! Very convenient using the codes instead of keycards. Bed could have been a little softer, but was still able to sleep.
ali
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It’s good
Melita
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Front desk, Handra was very helpful.
Karanvir
icon-Leisure
Leisure
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Nice friendly staff
Curtis
icon-Business
Business
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great stay overall. Room was nice, front desk lady was fantastic. I like the digital code for the room. Good for a lower quality hotel. Bed was comfy. Place is just older
Number of reviews per page
20
40