Santellone Resort

Explore Santellone Resort
8.0
Very Good
From 98 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

7.8

Service and Facilites

8.2

Traveler Reviews Santellone Resort

Number of reviews per page
20
40
Top reviews
Najib
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We felt mislead by the pictures on Expedia. It looked amazing and it said it was a 4 star resort. It was neither. We literally looked for other hotels to move to in the middle of the night because they had a pool party that was so noisy. The room was absolutely horrendous. The suite had two levels. The living floor’s ac did not work and they could not fix it. The lower level felt like a dungeon. The only positive is that the front desk people (we dealt with two) were nice and tried their best. It felt like they were alone in there. We did not see any other staff at all. Overall, We had a horrible experience there and we absolutely feel mislead and robbed of our money.
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Cheryl
8.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

I stayed here to have access to the Franciacorta winery area of Italy. It is extremely peaceful and quiet. And everything I wanted to see was close by.
Dawn
10.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

Spotlessly clean, comfortable accommodation in beautiful surroundings. Our meal in the restaurant was exquisite, as was the service. Great choice for breakfast. A thoroughly enjoyable experience in a tranquil setting. Very close to bus number 9 to travel into Brescia centre.
Kimberly
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

I was disappointed that when I booked this stay (through hotels.com, not through the hotel directly) that there was no communication that the spa and all spa associated services weren’t open that week. It was a shame because it was literally the only reason why I booked this place.
jennifer
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

The stay was fantastic, the swimming pool amazing as well as the restaurant. Only negative we were told on the first day that we couldn’t eat at the restaurant. They should count people in by default. It also rained on the first morning and it the spa was not available.
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 230 week(s) ago

Expedia Group verified review

Wonderful location with Italian charme in tranquil countryside setting. Spacious suites present an excellent value, friendly and helpful staff. Our stay was during COVID-19 and the Spa closed. We plan to come back to enjoy Wellness program.
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

On checkin we were advised that we would incur an additional 180 Euro charge to use the advertised pool. Customer care was extremely poor. All the manager was interested in discussing was the % he had to pay Expedia for our booking.
Joe
10.0
/10
Reviewed 355 week(s) ago

Hotels.com verified review

A very beautiful hotel with a lovely outside area. Secluded and quiet. The staff were excellent and the food at the onsite restaurant was fantastic. I would definitely stay here again.
Rus
6.0
/10
Reviewed 382 week(s) ago

Expedia Group verified review

I don't know how many times I have to repeat in my reviews that the most important parts of a hotel stay are pretty much when the guest arrives, and when they leave. A bad experience at departure tarnishes even the best stay. In truth, this is a nice hotel - but although we got a weird email from the hotel the day before we arrived, they didn't bother to tell us (1) that it would be a good idea to book dinner [by the time we arrived they were full] and (2) that there would be a charge for using the swimming pool even though it is featured in the publicity photos and no extra charge is mentioned in the listing. So when we left and we were charged EUR 100 extra for swimming twice in the pool, I was (justifiably) angry. Adding insult to injury it took about half an hour to check out. My advice: if you're going to stay, make sure you check on the extras because that was like 50% of the cost of the entire stay for us, as an unexpected "bonus". These sorts of charges are despicable.
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Gareth
10.0
/10
Reviewed 485 week(s) ago

Hotels.com verified review

We HD a lovely stay..,the rooms were lovely, the hotel setting is beautiful and very peaceful as it is a former monestry. The pool and the restaurant were exclusive and perfect.
Verified traveler
8.0
/10
Reviewed 491 week(s) ago

Expedia Group verified review

Nice B&B type of hotel, quaint country side feel to it -staff was amazing -friendly and informative! Made our visit for Christo exhibit very pleasant
PEARL
8.0
/10
Reviewed 541 week(s) ago

Hotels.com verified review

the place was pleasant and receptionist was nice. however, the rest of the staff are a little hostile. due to jet lag, overslept. check out was 11am, they called at 11.50am. knocked on the door at 12noon and insisted we leave within 10mins or they start charging.. i asked for a further 10min, and the guy replied with a stern NO.
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SD
8.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

A very calm and serene environment. Get to breakfast on time as if things run out they may not get replenished.
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Otrolig restaurang ! Italiensk underbar mat med underbar personal och bra priser! Hotellet är så vackert, rummen fantastiska och trevlig personal:)
Giuliana
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Struttura oggettivamente bella, ma tenuta malissimo. Personale gentile ma non incisivo a dare risposta ai nostri reclami assolutamente leciti. Dopo aver prenotato inviano una mail dalla struttura dove dicono che la spa e' chiusa per ristrutturazione e la piscina e' a pagamento (cosa assurda e mai vista in altre strutture) . Organizzazione pessima e personale piscina totalmente inopportuno (hanno chiesto 3 volte se avevamo pagato). Non consiglio... Giro molto e non ho mai visto mancanze simili ai strutture che si fanno anche pagare profumatamente.
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Christian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Servicen var glimrende og Restauranten var utsøkt
Susanne
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Super hyggeligt hotel. og vi havde et dejligt ophold. Vi havde bla. valgt hotellet fordi der var restaurant, det var der også og den var rigtig hyggelig. Vi spiste der den første aften og fik dejlig mad, desværre var den lukket dagen efter, det var lidt ærligt da vi tildeles havde valgt ud fra der var restaurant.
Franco
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel in contesto molto bello e storico, con giardino interno
diana
icon-Leisure
Leisure
4.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Piscina a pagamento se prenotata tramite Expedia (per averla inclusa si doveva prenotare tramite loro (mai capitato prima) . Spa chiusa (avrebbero potuto inserire la chiusura stagionale). Ascensore difettoso. Ottima la pulizia della stanza. Dopo aver pernottato in moltissime strutture come questa, abbiamo una discreta esperienza al riguardo..Non la conisiglierei.
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Lars
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

På hotels.com læste vi dette som et resort med wellness. Da vi havde booket fik vi mail om at wellness var lukket indtil september, restauranten var lukket i 2 af vores 4 overnatninger ( hver søndag og tirsdag) samt at adgang til poolen kostede extra. Første nat tilbragte vi på et loftværelse,hvor aircondition ikke virkede, og der var flere bikuber på altanen, så at åbne døren var ikke en mulighed. Vi fik dog et andet værelse, næste dag, dog uden balkon. Morgenmaden var meget beskeden, og bestod mest af indpakket kiks og deslige. Udvalget i restauranten var begrænset og meget dyr.Hotellet ligger i et industriområde, så man skal køre for at finde andre restauranter og byliv. Hotellet er hyggeligt indrettet, det er flotte bygninger og dejlig have.
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Number of reviews per page
20
40