Its not really all invlusive It would have been better if ibioked in ths hotdl website directly Alcoholic beverage stop at 11p

The overall experience was below average. The rooms were clean. Some of the reception staff were not very friendly or welcoming. We felt like they did not care, just doing their bare minimum required with grumpy and serious face. Interactions with staff sets a tone on the whole stay. I must mention that the waiting and kitchen staff in general were kind. Another thing, we were disappointed about is the food which wasn't great. Not many healthy options, lots of carbs and meat served was mostly processed and lacked quality. If someone likes seafood then this place is for them I suppose as there were many seafood options. There were not many options for non-seafood eaters like us. There was one instance where the chef from the cooking station served me chicken half cooked, raw inside. I pointed it out to the waitress but there was no action from them. For those unaware raw chicken might seriously poison you. That was off putting and after that we chose not to eat anything prepared at the cooking station. Desserts weren't great either, most of it tasted like it was directly from the supplier, not worth the calories.

Not your typical all-inclusive but we still had a great time. If you are looking to just relax and enjoy the beach this is a great place to stay.

Just returned from an enjoyable week at this adults only hotel. Check-in and check-out was quick and easy. The staff are friendly and very hardworking and the hotel is very clean and rooms comfortable. We found the food tasty and well presented with lots of choice. At busy times there is sometimes a short wait for a table but staff show you to your table and plates are cleared away quickly and set up for the next diners. Never really had to queue for food like you do in alot of inclusive hotels. Bar staff served you quickly so no waiting to get drinks during the day or evening. The pool is clean and although not that big it was never that crowded. Sunbeds are parasols were popular so need to get there early. Would happily stay at the hotel again but didn’t like the resort of Calella that much.

The people and the way I was felt unsafe at certain times due to the color of my skin

Far from things, sketchy area

They advertise this as a spa but it’s not. It’s just a private jacuzzi and sauna that doesn’t get hot and you have to pay for it.

Very good value for money, having stayed on a half board basis. Everything was fine, including good wifi connections throughout the hotel, not just in reception areas, as in some other hotels. Great location too within Calella Highly recommended

It was great .it eas my 60th birthday and the staff noticed so gave card and couple of chocs plus 2 free cavas .so nice that someone notice .all the staff where fab .il be back next year .really loved hotel .

Excellent staff and exceptional cleanliness.

Overall we enjoyed our second stay here, the all inclusive is really good if you don't mind only a slightly varied menu and the usual drinks. Staff were all polite and helpful, fun too! The spa is nice but the water in the jacuzzi could be warmer. Last year our room was in better condition and seemed cleaner than this year but you do get wear and tear. The area feels safe and 5 mins from the beach with loungers/umbrella, there is a train that beeps about every half hour running alongside the beach but not annoying. Also check for festivals/Iron man as it gets very busy and loud on the street just next to the hotel. Fireworks were fab though! Some shops/bars/restaurants nearby and a few things to visit too. All in all a great place to stay!

The hotel can ‘host’ over 400 guests. It has 26 poolside sun loungers, most of them broken. It has 100 sun loungers on the beach. If you’ve managed to get any sleep on your wooden mattress, you have to set your alarm and join the queues at 7.50 every morning to get a beach sun lounger (tickets dispensed at 8.30) or a pool spot (opens at 9). This is not a way to start a holiday. You can’t even make a tea or coffee in your room to take with you into the queue unless you bring/buy your own kettle, milk, tea /coffee and mugs. Feel like complaining? The staff response is very mixed. Some people actually trying to help, others look at you like you’re the problem. My wife was pregnant during our trip so after not sleeping for a night or two I asked for a refund which seemed to put the manager out. Wouldn’t recommend the food for a pregnant, gluten-free person but for me it was okay. The restaurant area is cramped and loud with bright lights - no ambience at all. This hotel is at best, a tired 3 star hotel. At worst, it’s a daily 30-40minute queue for a sun lounger on a crowded beach where you can’t get your all inclusive drinks, or a longer queue for a broken sun lounger where you can. In the spirit of leaving a balanced review, the shower was good. We left the hotel with 2 nights left in the booking having been offered a refund by Expedia, which they have since reneged on.

The hotel was beautiful the staff friendly and helpful will definitely stay here again

Excellent hotel

When we arrived the staff were lovely, they provided all the relevant information needed. We arrived to our room and we had some door problems however they solved the problem and moved us to another room and assisted us as much as they can. The staff in each department are friendly and the hotel is clean.

Property looked a bit tired but served its purpose, clean with lovely staff

It was a lovely 4-star hotel, staff were welcoming and the communal areas, reception, bar etc were great. Clean rooms with working air con, comfy bed and balcony. We had a sea view (over/around the other hotels) and it is a 3 minute walk to the beach with free sun loungers for the hotel (get in early). Nice area to walk around, felt safe, and a well-kept promenade for evening strolls. The all inclusive had a variety of food each day alongside the usual salad and chips and varying drinks (just check what is included). It was a really nice place to spend our honeymoon, unfortunately we had to leave early due to a family emergency, which staff were very understanding about, so didn't get to try all the entertainment, spa facilities and see the sights. We will be back soon I hope.

I travelled through Spain snd France staying at various types of accomodation during September 23. This place was the worst by a long way. The advert was nothing like the place I stayed in. I could go on for hours about how poor this place was and how dissapointing the staff and facilities were but for the first time ever I will be writing an official letter of complaint to the CEO to demand a partial refund.

Very nice personnel, the room was nice the breakfast was great for the right price

I loved how close it was to the beach