The staff was excellent!Very helpful, friendly and respectful!! We enjoyed our meals that were cooked to order! They were all flavorful and delicious! The property was very well maintained as well!

Right along the river, and had bar and grill right in hotel

The pool was great! And the location is 100% what we were looking for.

The thing that stood out was the size of the room. It felt very cramped for a family of 4.

It was a great spot for a last minute reservation

Enjoyable stay. Staff was extremely courteous and accommodating.

It was great

The property was beautiful next to the river. My family and i enjoyed the pool. We also appreciated the help and friendliness of the staff

Very nice place

BEDS WERE UNCOMFORTABLE

The staff were very friendly and customer oriented. They are dog friendly but we weren't able to take our dog to the lower deck outside. I suggest that they keep the upper deck pet free and the lower deck pet friendly.

Nice hotel

The weather was great! Hotel was clean! The workers were very friendly! Not far from niagra!

One elevator and the matress was sunken in. Had to sleep on the floor. Rough place to stay.

Nice hotel in the river with great views and atmosphere. Clean and I would stay there again

Excellent stay, everything very good

Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?

This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.

Very bad experience 😢