SureStay Plus Hotel by Best Western Billings

Explore SureStay Plus Hotel by Best Western Billings
8.6
Very Good
From 922 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

9.0

Traveler Reviews SureStay Plus Hotel by Best Western Billings

Number of reviews per page
20
40
Top reviews
Patti
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff was great and courteous. The bed was very comfortable. The hot bath was amazing. Thank you!
Mike
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Xxx
Donna
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful room, hearty free breakfast, and friendly service. The hot tub water wasn't hot, but they thanked me for mentioning it and said they'd fix it.
Leslie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Many food options, bed were comgy and linens comfortable.
Joseph
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything in the hotel was good and as expected. But unfortunately, when we got in our room, our air unit was frozen. According to the maintenance man, it was caused by the previous guests. We watched him chip away at the ice on the air unit with his credit card as he described how something like that could only happen when it’s ran below 65 for several days. He then went on to explain how the only way to thaw it out was to turn the unit to 85 degrees for at least a hour. We were given a fan. There were no other room available so we had no choice but to sleep there. It remained hot for the entire night. Sadly, the hotel personnel blamed us for causing the problem. Even though we had only been in the room for a very short time and had the air at 65 degrees. This is disappointing because we always choose Best western for their great prices and clean rooms.
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Timothy
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place to stay!! Clean quiet, good beds, standard breakfast food although decent.
Timothy
icon-Business Family
Business Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I have stayed here before and it was really nice so I made it a point to stay there again . Everything was great!
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Its a nice hotel. It was quiet and relaxing. Breakfast was a typical hotel breakfast. Food was hot and fresh. The beds were very hard and the roll away cot was terrible. The pool was nice but the hot tub was not hot and the jets were going crazy but they were working hard to get it fixed. The front desk staff and maintenance people were extremely friendly. Convenient location, Over all I would stay there again.
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Ashley
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hot broke this is one reason I pick hotels is to enjoy the hot tin
Eduardo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Ellen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very Nice hotel!
Maybelle
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Spacious room and comfy bed.
Justin
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great place to stay.
Lon
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Didn’t like AC. Everything else was was fine. Front desk clerk good.
Marlo
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was so incredibly noisy both nights we stayed. Also, Saturdays breakfast was AWFUL. We stay at a lot of hotels with continental breakfasts and Saturday was absolutely embarrassing. No yogurt or pancakes and 2/3 cereals were gone. 2/3 juices were empty. There was no gravy. The eggs were in 2” of water. The sausages were cold. Sunday was better, but still really sub par.
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Steve
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was great, clean and comfortable. When breakfast goes until 9:30 AM, there should still be a selection of food at 9:10 AM. Not much left.
Rachel
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

the pool and hot tub were closed, and my bathroom smelled like urine. The staff were nice. The room-- decent.
Darleta
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Definitely will stay here again. Great location, super comfortable, nice breakfast options, clean and friendly staff.
Kevin
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Construction
Steve
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great service.
Number of reviews per page
20
40