- Room was dated and not 100% clean.
- Room service was disappointing.
- The property is located in the middle of nowhere with a construction site next to it.
- No warm welcome at check-on.
- Concierge don't have solid info about the East Lake ('just tell the driver you want to go to East Lake, they all know where it is.').
- Ladies who work at the lounge are the only thing that was nice about my stay, but it's not good enough. Food at lounge was lukewarm, unrecognisable with heavy sauce, and lack of vegetarian option.
I am a loyal customer of Renaissance but this one really let me down.